Mona Gordon
Texarkana,AR
Summary
Responsible and friendly Store Manager able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
2020
2020
years of professional experience
Work History
Warehouse Manager
Haverty Furniture Companies Inc.
Texarkana, TX
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Project managed warehouse system updates to increase productivity and reduce errors.
- Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
- Applied schedule, organizational and routing knowledge to enhance delivery planning.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.
- Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
- Researched issues to address shipping errors and packaging mistakes.
- Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
Stocker
Bill's Dollar Store
Texarkana, AR
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Palletized merchandise for easy movement to sales floor locations.
- Updated signage to reflect new pricing or temporary promotional strategies.
- Assisted customers by locating items and moving heavy purchases to vehicles.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Removed debris from aisles to avoid blocking customers or adding any safety concerns.
- Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
- Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
- Blocked and faced all products on shelves and displays to meet company policies.
- Stocked and rotated products, supplies and paper goods.
- Monitored the work space to ensure that it was neat, orderly and safe.
- Accurately recorded inventory levels to support completion of order requests and audits.
- Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
- Greeted customers and retrieved products requested.
- Checked shelves to ensure adequate stock.
Store Manager
Dirtcheap
- Oversaw daily store operations, ensuring optimal customer service and satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management strategies to reduce stock discrepancies.
- Developed promotional displays, enhancing product visibility and sales potential.
- Managed scheduling and payroll processes, optimizing labor costs and efficiency.
- Collaborated with corporate teams on strategic initiatives to improve store performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
Catherines Plus Size Fashion
Texarkana, TX
07.2008 - 01.2020
- Hired, trained and managed team of 8 associates, including evaluating performance and enforcing disciplinary actions.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Updated store pricing, signage and merchandising based on current promotions.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Processed shipments and maintained stock shelf organization.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained daily record of all transactions.
Customer Service Supervisor
Kohls Corp.
Texarkana, TX
03.2005 - 07.2008
- Reviewed customer interactions and activity reports to identify and address concerns.
- Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Quickly responded to customers both online and in person to improve company customer service ratings.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Answered customer requests with friendly, knowledgeable service and support.
- Maintained knowledge of company products and services to effectively resolve complaints and concerns.
- Coached staff on strategies to enhance performance and improve customer relations.
- Ensured team member performance by providing supervision, scheduling, counseling and evaluations.
- Received accolades for delivering exceptional customer service.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Generated reports on KPIs to track and improve key metrics.
Education
Some College (No Degree) - Early Childhood Education
University of Arkansas Community College-Hope
Hope, ARBachelor of Arts - Business Administration And Management
Henderson State University
Arkadelphia, AR06.1992
Skills
- Sales techniques
- POS system operation
- Customer assistance
- Payment processing
- Dependable and reliable
- Inbound and outbound calling
- Resolution-oriented
- Detail-oriented
- Excellent multi-tasker
- Adaptive team player
- Savvy negotiator
- Effective team player
- High-energy attitude
- Cash handling accuracy
- Superior organization skills
- Cheerful and energetic
- Store planning and design
- Strong communication skills
- Time management
- Employee scheduling
- High-end fashion knowledge
- Superb sales professional
- Superior communication skills
- Flexible schedule
- Inventory control procedures
- Courteous demeanor
- Staff training and development
- Personnel training and development
- Organizational strengths
- Display design
Timeline
Store Manager
Catherines Plus Size Fashion
07.2008 - 01.2020
Customer Service Supervisor
Kohls Corp.
03.2005 - 07.2008
Warehouse Manager
Haverty Furniture Companies Inc.
Stocker
Bill's Dollar Store
Some College (No Degree) - Early Childhood Education
University of Arkansas Community College-Hope
Store Manager
Dirtcheap
Bachelor of Arts - Business Administration And Management
Henderson State University