Monaé Humber
East Orange,NJ
Summary
Dynamic professional with extensive experience in retail and customer service, notably at Home Depot. Proven ability to enhance team productivity and resolve customer issues effectively. Skilled in multitasking and maintaining attention to detail, ensuring high satisfaction and operational efficiency. Strong communicator with a solid foundation in retail operations and team leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
04.2025 - Current
- Processed transactions while fostering a welcoming and positive customer experience
- Guided customers in product selection with tailored recommendations
- Organized and stocked shelves efficiently in high-traffic retail environment
- Cultivated communication and problem-solving skills through collaborative projects.
Manager
Joi's Angels
10.2023 - Current
- Supervised daily operations, coordinated scheduling, and managed staff activities
- Trained and mentored new employees on policies and procedures to ensure compliance
- Resolved customer concerns efficiently, contributing to high satisfaction levels
- Enhanced workflow processes to streamline team operations
Waitress Supervisor
The Ponderosa, Wisconsin Dells
05.2023 - 08.2023
- Supervised wait staff to deliver exceptional customer service
- Trained employees on POS systems and menu knowledge to enhance service quality
- Maintained smooth dining operations and upheld cleanliness standards for optimal guest experience
Housekeeper
Wilderness Hotel & Golf Resort
05.2022 - 08.2022
- Maintained cleanliness standards in guest rooms and common areas, ensuring guest comfort
- Enhanced guest satisfaction through meticulous attention to detail in housekeeping tasks
- Operated cleaning equipment, including vacuums and floor scrubbers, effectively.
- Replenished supplies such as towels, toiletries, and linens as needed.
- Collaborated with team members to ensure efficient daily cleaning operations.
Poll Clerk
Harmony Vale District
09.2020
- Facilitated voter processing and ballot distribution to ensure smooth election operations
- Ensured accuracy and integrity in election procedures to uphold democratic standards
- Assisted voters with registration and ballot completion processes.
- Set up and maintained voting equipment throughout election day.
- Verified voter identification to ensure compliance with regulations.
Clerk (Internship)
Jamaica Fire Brigade
08.2019
- Organized files to enhance accessibility and maintained accurate records for efficient information retrieval
- Supported office operations and handled administrative tasks to streamline daily workflow
- Processed fire incident reports and maintained accurate documentation.
- Assisted in inventory management of firefighting equipment and supplies.
- Coordinated with team members to ensure effective communication during emergencies.
Education
Pharmacy Technician Program Certificate -
Stepful
06-2025
Associate Degree (CAPE) -
York Castle High School
JamaicaCSEC Diploma -
St. Hilda's Diocesan High School
JamaicaSkills
- Retail sales techniques
- Sales strategies
- Product knowledge
- Customer service
- Inventory management
- Attention to detail
- Time management
- Technology proficiency
- Problem-solving
- Collaborative teamwork
- Effective communication
- Patient communication
Certification
- Certified Pharmacy Technician (CPhT), S2C7Q4L3, 06/28/25, 06/28/27
- Pharmacy Technician Program - Stepful, 2025, 230, 50
Languages
English
Professional
Affiliations
Walking, Cycling
Timeline
Sales Associate
Home Depot
04.2025 - Current
Manager
Joi's Angels
10.2023 - Current
Waitress Supervisor
The Ponderosa, Wisconsin Dells
05.2023 - 08.2023
Housekeeper
Wilderness Hotel & Golf Resort
05.2022 - 08.2022
Poll Clerk
Harmony Vale District
09.2020
Clerk (Internship)
Jamaica Fire Brigade
08.2019
Pharmacy Technician Program Certificate -
Stepful
Associate Degree (CAPE) -
York Castle High School
CSEC Diploma -
St. Hilda's Diocesan High School