Mona Makhmalbaf
Rancho Cordova,CA
Summary
Dynamic and results-driven professional with a background in communications, customer relations, and administrative leadership. Skilled in social media management, project coordination, and client engagement, with a strong ability to develop strategic marketing initiatives. Passionate about fostering collaboration, driving brand awareness, and leveraging analytical insights to enhance organizational success.
Overview
4
4
years of professional experience
Work History
Hostess
Zocalo
02.2025 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Front Desk Lead
The WELL at Sacramento State
02.2025 - Current
- Oversaw front desk operations, ensuring seamless customer service for students and gym members.
- Trained and supervised staff on policies, procedures, and customer engagement strategies.
- Managed appointment scheduling, membership processing, and administrative tasks to support the fitness and wellness programs.
- Facilitated communication between departments to enhance operational efficiency.
Social Media and Communications Intern
ORA/OWI/Cal-IPGCA Collaboration
01.2025 - Current
- Developed and executed a comprehensive social media strategy to promote the "Me, You, Us" Cohort 2025 program.
- Created content pillars, branding guidelines, and a posting schedule tailored to engage university students and stakeholders.
- Conducted research on community-based approaches to social justice, culminating in a concept paper on systems approaches to social change.
- Designed marketing materials, including brochures, flyers, and digital assets to enhance program visibility.
Compliance Specialist II
Aya Healthcare
07.2021 - 08.2023
- Ensured customer retention by maintaining long-term working relationships
- Collaborated with compliance officers and legal counsel, to address any compliance issues or concerns and implement corrective actions as necessary
- Facilitated training sessions for new employees, imparting knowledge on critical compliance procedures and policies
- Acknowledged by the CEO during quarterly review meetings for consistently surpassing performance metrics and achieving 100% compliance
Education
Bachelor of Social Sciences - Political Science
California State University
Sacramento, CA05-2025
Skills
- Social Media Management
- Marketing and Branding
- Event Coordination
- Compliance & Policy Implementation
- Attention to Detail & Accuracy
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Timeline
Hostess
Zocalo
02.2025 - Current
Front Desk Lead
The WELL at Sacramento State
02.2025 - Current
Social Media and Communications Intern
ORA/OWI/Cal-IPGCA Collaboration
01.2025 - Current
Compliance Specialist II
Aya Healthcare
07.2021 - 08.2023
Bachelor of Social Sciences - Political Science
California State University
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