Mona Noeman
Kennesaw,GA
Summary
Broadly knowledgeable in Western European geopolitics and culture, I offer a unique perspective. My experience encompasses volunteer positions, including military service and internships focused on entrepreneurship in the BENELUX area. I have practical expertise in customer service and a significant working background in a multi-disciplinary and multi-cultural environment. As a native French speaker with extensive travel experience, I excel at navigating diverse settings and effectively communicating with individuals from various backgrounds.
Overview
8
8
years of professional experience
Work History
Case Evaluator
NoFault-Injury, LLC
Roswell, GA
04.2024 - Current
- Presented concise evaluation reports to management, supporting strategic decision-making processes.
- Provided valuable input during proposal writing processes, contributing to successful project acquisitions for the organization.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
Officer Candidate School
US Army, National Guard
Clay NG Base, Georgia
04.2022 - Current
- Developed small-team operations, provided briefs to Command team, created sustainment plans, completed physical assessments, conducted training exercises, led soldiers in training, and ensured equipment readiness.
- Demonstrated adaptability under pressure, maintaining composure during challenging situations and high-stress environments.
- Improved unit readiness by conducting regular equipment inspections and maintenance tasks.
- Upheld the highest standards of professionalism, integrity, and ethics in all actions and decisions as an Officer Cadet.
- Ensured mission success by effectively communicating tactical plans to subordinates and superiors alike.
- Developed leadership skills through participation in officer development programs and mentoring initiatives.
Front Desk Agent
Crunch Fitness
Roswell, GA
01.2024 - 04.2024
- Collected fees and payments.
- Maintained accurate records of guest information, payments, and reservations using management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
Customer Service
Augusta Sportswear
Augusta, Georgia
10.2022 - 04.2023
- Maintained productivity goals, communicated with customers, adhered to company procedures, operated computer guidelines, supported payment procedures, provided information on prices and warranties, inspected merchandise, explained item options, reduced waiting time, handled transactions, and identified fraud.
Cashier & Customer Service
Walmart Supercenter
Lakewood, Washington
06.2020 - 09.2021
- Supported payment procedures, provided information on price and warranty, inspected merchandise, explained item options, reduced waiting time, handled transactions, and identified fraud.
Front Desk Assistant
SHAPE Education Center USAG BENLUX
Brussels, Belgium
11.2018 - 05.2020
- Assisted education guidance counselor, conducted administrative functions, oversaw front desk area, placed and received calls, maintained office files, planned meetings, and monitored facility usage.
Entrepreneur Internship
European Commission
Brussels, Belgium
06.2016 - 08.2016
- Assisted in opening an Art Gallery, participated in conferences, learned company concepts, supported co-working space creation, assisted in interviewing designers, and provided suggestions for improvement.
Education
Bachelor of Science - Criminal Justice
University of Maryland
College Park, MD05.2021
Skills
- Analytical Reasoning
- Data Interpretation
- Performance Assessment
- Project evaluation
- Time Management
- Attention to Detail
Trainingandcertificates
- US Army Basic Combat Training, 01/01/22, 03/31/22, Ft Jackson, Columbia, South Carolina
- US Army Reserve Officer Combat Basic Camp, 06/01/17, 07/31/22, Ft Knox, Knox, Georgia
- US Navy Junior Reserve Officer Training Program, 08/01/15, 05/31/16, Greenbrier High School, Evans, Georgia
- Columbia County Sheriff Office, 04/01/16, 05/31/16, Columbia County Sheriff Office, Evans, Georgia
Affiliations
U.S. Army
Languages
Arabic
Elementary
French
Native or Bilingual
Timeline
Case Evaluator
NoFault-Injury, LLC
04.2024 - Current
Front Desk Agent
Crunch Fitness
01.2024 - 04.2024
Customer Service
Augusta Sportswear
10.2022 - 04.2023
Officer Candidate School
US Army, National Guard
04.2022 - Current
Cashier & Customer Service
Walmart Supercenter
06.2020 - 09.2021
Front Desk Assistant
SHAPE Education Center USAG BENLUX
11.2018 - 05.2020
Entrepreneur Internship
European Commission
06.2016 - 08.2016
Bachelor of Science - Criminal Justice
University of Maryland