Mona Wazeer-Swarts
Cottage Grove,MN
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
24
24
years of professional experience
Work History
Enterprise Solutions Professional, Assistant Vice-President
U.S. Bank
07.2023 - 07.2024
- Enhanced transparency and processes by implementing advanced management reporting within the Enterprise Solutions department
- Established a closed-loop feedback mechanism to optimize cloud application migrations
- Streamlined cloud communication sites, enhancing information sharing across teams
- Developed comprehensive lessons learned documentation following a recent bank acquisition
- Monitored software licensing cost impacts for cloud applications
- Demonstrated leadership and strategic thinking by driving significant improvements and transformations, including program efficiencies, process changes, governance, and organizational changes
- Implemented cost-saving solutions using Power BI, replacing Tableau licenses, and automated mid and end-of-year statistics, improving the accuracy and efficiency of reporting processes.
Risk Compliance Analyst, Assistant Vice-President
U.S. Bank
07.2019 - 07.2023
- Developed and implemented a 36-hour Security Incident notification process to meet regulatory requirements
- Streamlined routines and integrated risk management and compliance principles within technology processes during the Union Bank merger and cloud transformation, creating a cloud routine similar to the Monthly Union Bank routine
- My leadership improved processes, information sharing, and compliance, earning accolades from OCC and FRB regulators
- Effectively engaged with regulators, ensuring compliance and fostering positive relationships
- Expanded oversight and reporting during the Union Bank merger and cloud transformation, enhancing information sharing across all lines of defense and with government regulators
- Executed and continually enhanced Confidential Supervisory Information (CSI) procedure updates, aligning with CSI policy to ensure regulatory compliance
- Enhanced Tableau reporting capabilities to improve monthly reporting efficiencies through automation
- Developed and adapted reporting and oversight mechanisms, expanded coverage to include both Union Bank and cloud integration, and strengthened collaboration across all lines of defense
- Led prep meetings with key stakeholders to enhance collaboration and information sharing across business lines, utilizing SharePoint and Tableau
- Developed a system to track Union Bank action items, integrating them into manager reports and sharing information across lines of business and defense
- Created a peer review process, reducing management oversight on materials and providing valuable process learnings across the team, maintaining high standards of compliance and risk management within strategic initiatives.
Systems Integrator 2 Officer
US Bank
01.2016 - 07.2019
- Developed and implemented the Technology Delivery Process (TDP) procedure by creating solutions in breakout working groups, enhancing collaboration and problem-solving
- Led TDP steering committee meetings, managed agendas, followed up on action items, and ensured quorum
- Created presentations and facilitated Lunch & Learn sessions, demonstrating strategic leadership skills
- Streamlined TDP by automating manual processes, reducing time and errors, and optimizing efficiency
- Integrated this process into the Agile framework using Kanban boards, showcasing innovation in project management
- Trained staff on new policies and regulations
- Identified risks and gaps in processes and procedures, and moved reporting and status tracking to SharePoint, demonstrating strategic foresight and project management capabilities
- Facilitated stakeholder discussions to foster better working relationships.
Systems Integrator Officer
US Bank
01.2014 - 12.2015
- Analyzed data and authored reports for upper management
- Developed Technology and Operations Process policies for Infrastructure projects
- Facilitated meetings and discussions with Demand Managers, Solutions Engineering, and other stakeholders to align project expectations and provide timely updates, demonstrating effective communication and project management skills.
Senior Project Specialist
US Bank
12.2011 - 12.2013
- Supported business lines by conveying non-functional requirements to technology implementation teams
- Initiated and developed the pre-engagement consultation process, enhancing project information intake and customer service
- Assisted in reviewing resumes and conducted interviews for staff adds.
- Improved project efficiency by implementing streamlined processes and optimizing resource allocation.
Business Support Specialist
US Bank
05.2010 - 12.2011
- Audited data and reports to ensure quality assurance
- Developed business reports and presentations for upper management communication
- Demonstrated innovative problem-solving and adaptability by enhancing business processes using SharePoint dashboard for intake, engagement tracking, and reporting, improving project oversight and management.
Executive Administrative Assistant
US Bank
11.2007 - 05.2010
- Assistant to multiple Vice-Presidents and supported 100+ staff members
- Created presentations, managed payroll, scheduled travel and meetings
- Reviewed and edited Monthly Business Reviews for upper management
- Assisted in reviewing resumes and conducted interviews for staff adds.
Registrar
Minnesota School of Business & Globe College
12.2005 - 11.2007
- Created forms and coordinated school activities
- Processed transcripts and managed student activity reports.
Administrative Assistant
Minnesota School of Business & Globe College
10.2003 - 12.2005
- Reviewed project documents, coordinated and edited monthly business reporting
- Managed front desk, multiple phone lines and data entry
- Created class schedules and monitored office supplies.
Sales Administration and Graphic Design
Johnson Brothers Liquor Company
08.2002 - 10.2003
- Designed menus, POS flyers, and ads for restaurants, stores and resorts
- Coordinated meetings and developed presentations.
Assistant Manager
Spring Air Company
01.2002 - 08.2002
- Developed hiring ads and influenced hiring decisions
- Managed accounts receivable and followed up on payments
- Created and tracked invoices
- Made sales on behalf of the company
- Assisted in reviewing resumes and conducted interviews for staff adds.
Management/Sales Associate
Enterprise-Rent-A-Car
08.2001 - 12.2001
- Marketed services and improved customer service
- Achieved top salesperson for car rental insurance.
Consumer Marketing Intern
American Express Financial Advisors
06.2000 - 05.2001
- Managed client-education direct mail program and created brochures
- Conducted market research and gained new leads
- Developed articles for internal newsletter
- Successfully executed the Marketing to Women Newsletter
- Received award for the execution of the Financial Advisor project.
Education
Bachelor of Arts in Management -
05.2001
Skills
- Microsoft Suite
- SharePoint
- Visio
- Adobe Acrobat
- Tableau
- Power BI Reporting
- Jira
- Workday
- Publisher
- Clarity
- ServiceNow
- Copilot
- Chat GPT
- Outlook
- Microsoft Teams
- Exceptional organizational skills
- Office Administration
- Document Preparation
- Calendar Management
- Tech-savviness
- Meeting planning
- Project Management
- Problem Resolution
- Strategic Planning
- Customer Service
- Communication and presentation skills
- Multitasking proficiency
- Time management expertise
Timeline
Enterprise Solutions Professional, Assistant Vice-President - U.S. Bank
07.2023 - 07.2024
Risk Compliance Analyst, Assistant Vice-President - U.S. Bank
07.2019 - 07.2023
Systems Integrator 2 Officer - US Bank
01.2016 - 07.2019
Systems Integrator Officer - US Bank
01.2014 - 12.2015
Senior Project Specialist - US Bank
12.2011 - 12.2013
Business Support Specialist - US Bank
05.2010 - 12.2011
Executive Administrative Assistant - US Bank
11.2007 - 05.2010
Registrar - Minnesota School of Business & Globe College
12.2005 - 11.2007
Administrative Assistant - Minnesota School of Business & Globe College
10.2003 - 12.2005
Sales Administration and Graphic Design - Johnson Brothers Liquor Company
08.2002 - 10.2003
Assistant Manager - Spring Air Company
01.2002 - 08.2002
Management/Sales Associate - Enterprise-Rent-A-Car
08.2001 - 12.2001
Consumer Marketing Intern - American Express Financial Advisors
06.2000 - 05.2001
Hamline University - Bachelor of Arts in Management,
Leadership Experience
- Vice-President, Residential Hall Council
- Orientation Leader, Freshman Orientation
- Secretary, International Student Organization
- Dean’s List
- Enterprise Change Management Champion Certificate
- Journey to Inclusion Certificate
Volunteer Experience
- Teacher’s Assistant at Hancock Elementary School
- Big Brothers Big Sisters
- United Way
- MN Food Shelf
- Junior Achievement
- Everybody Wins! – MN
- Art Sparks
- Feed My Starving Children
- Girl Scouts
- Speech Judge at high school speech competitions
Leadership Experience
- Vice-President, Residential Hall Council
- Orientation Leader, Freshman Orientation
- Secretary, International Student Organization
- Dean’s List
- Enterprise Change Management Champion Certificate
- Journey to Inclusion Certificate
- Teacher’s Assistant at Hancock Elementary School
- Big Brothers Big Sisters
- United Way, MN Food Shelf
- Junior Achievement
- Everybody Wins! – MN
- Art Sparks
- Feed My Starving Children
- Girl Scouts
- Speech Judge at high school speech competitions