Mona Wians
New London,WI
Summary
Driven Quality Assurance Technician with a proven track record at Strum Foods, adept in leveraging problem identification and customer engagement skills to enhance product quality and customer satisfaction. Excelled in implementing corrective actions and adhering to quality assurance standards, significantly improving workflow efficiency and further setting high standards in safety. These qualities would enhance any work situation.
Overview
15
15
years of professional experience
Work History
Quality Assurance Technician
Strum Foods
Manawa, W
11.2012 - 01.2025
- Investigated customer complaints related to product quality and reported findings to management.
- Implemented best practices for ensuring high levels of product quality.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Reviewed and updated quality assurance policies and procedures.
- Monitored production processes to identify any potential quality issues.
Medical Claims and Billing
Community Memorial Hospital
Oconto Falls , WI
03.2010 - 08.2012
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
- Resolved customer inquiries regarding claim status, payment issues, billing disputes.
- Submitted appeals on behalf of providers when necessary due to denied or underpaid claims.
- Reviewed claims for accuracy before submitting for billing.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
Education
High School Diploma -
Gillett High School
Gillett, WI06-1980
Skills
- Problem Identification
- Corrective Action Execution
- Quality Assurance Standards
- Product Specifications
- Customer Engagement Skills
- Workplace Safety Standards
Affiliations
i enjoy making new friends, learning new things. It keeps me motivated.
I also love reading, crafting, hiking and watching my daughter's dog.
Timeline
Quality Assurance Technician
Strum Foods
11.2012 - 01.2025
Medical Claims and Billing
Community Memorial Hospital
03.2010 - 08.2012
High School Diploma -
Gillett High School
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