MONAA' TOLES
Philadelphia,PA
Summary
Motivated and dependable professional with over 8 years of experience in customer service, food service, and security, including leadership roles as a Shift Manager at Wawa and Toys "R" Us. Recognized for strong leadership, reliability, and a team-first mentality. Skilled in supervising teams, resolving customer issues, managing daily operations, and maintaining high-performance environments. Committed to professionalism, collaboration, and delivering results.
Overview
10
10
years of professional experience
Work History
Booting Agent
Philadelphia Parking Authority
07.2018 - Current
- - Patrolled designated areas to enforce parking regulations.
- - Installed immobilization devices on vehicles with unpaid violations.
- - Assisted the public with information on fines, tickets, and resolution options.
Shift Manager
Wawa
06.2023 - 06.2024
- - Oversaw store operations, including cash handling, food service, and team coordination.
- - Trained and supervised staff, ensuring tasks were completed efficiently and safely.
- - Delivered high-quality customer service and resolved escalated concerns.
- - Maintained compliance with safety, health, and quality standards.
Cashier / Prep Cook
KFC
02.2015 - 06.2018
- - Opened store, prepared food, and managed customer service during peak hours.
- - Maintained cleanliness, handled register operations, and assisted team members.
Security Officer
Allied Universal
09.2017 - 02.2018
- - Monitored premises and ensured all personnel followed safety protocols.
- - Provided incident documentation and maintained secure access points.
Deli Associate
Walmart
02.2016 - 09.2017
- - Prepared and served deli products while maintaining food safety standards.
- - Sliced meats, stocked inventory, and supported store operations on sales floor.
Shift Manager
Toys "R" Us
02.2016 - 02.2017
- - Supervised team members during scheduled shifts, ensuring smooth store operations.
- - Delegated tasks related to stocking, customer service, and cashier duties.
- - Handled customer concerns and helped meet daily sales goals.
- - Maintained merchandise displays and inventory control during shifts.
Security Staff
Contemporary Services Corporation
07.2015 - 11.2015
- - Ensured crowd safety and secure access during large-scale events.
- - Guarded restricted areas including sports locker rooms and exits.
Education
High School Diploma - undefined
Philadelphia High School for Girls / Philadelphia Virtual Academy
Philadelphia, PA06.2016
Skills
- - Shift Supervision & Team Leadership
- - Customer Service Excellence
- - Retail & Food Service Operations
- - Conflict Resolution
- - Time Management
- - Cash Handling & POS Systems
- - Microsoft Office (Word, Excel)
- - Communication
- - Inventory Control
- - Problem Solving
- - Adaptability
Timeline
Shift Manager
Wawa
06.2023 - 06.2024
Booting Agent
Philadelphia Parking Authority
07.2018 - Current
Security Officer
Allied Universal
09.2017 - 02.2018
Deli Associate
Walmart
02.2016 - 09.2017
Shift Manager
Toys "R" Us
02.2016 - 02.2017
Security Staff
Contemporary Services Corporation
07.2015 - 11.2015
Cashier / Prep Cook
KFC
02.2015 - 06.2018
High School Diploma - undefined
Philadelphia High School for Girls / Philadelphia Virtual Academy
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