MONADHI JAYASINGHE
Los Angeles,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Account Sales Executive
Jackson Family Wines
06.2024 - 10.2024
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with customers and community to establish long-term business growth.
Charity Brand Ambassador
Virtue Marketing
06.2023 - 05.2024
- Spearheaded outreach initiatives, engaging 500+ supporters and increasing donor retention rates by 80%
- Organized and led community fundraising events, coordinating logistics and promotional efforts
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Social Media Manager
Bollywood Dance Club - CSU Chico
01.2023 - 06.2023
- Managed and grew social media presence, increasing engagement by 35% through strategic content creation
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
Dining Assistant
California State University Chico
08.2021 - 12.2022
- Demonstrated adaptability by quickly learning new menus, recipes, and procedures as needed for special events or promotions.
- Collaborated with staff members to maintain optimal teamwork during high-volume shifts, ensuring seamless service delivery.
- Provided attentive service and proactively assessed guest needs.
Retail Associate
Ross Dress for Less
04.2021 - 07.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
Server
Fudge Pot
01.2019 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION - MARKETING
University of California Chico
Chico, CA12.2023
Skills
- Goal-Oriented Drive
- Client Relationship Management
- Strategic Planning
- Strategic Networking Skills
- Analytical Problem Solving
- Consistent Reliability
- Strong Customer Service Skills
Timeline
Account Sales Executive
Jackson Family Wines
06.2024 - 10.2024
Charity Brand Ambassador
Virtue Marketing
06.2023 - 05.2024
Social Media Manager
Bollywood Dance Club - CSU Chico
01.2023 - 06.2023
Dining Assistant
California State University Chico
08.2021 - 12.2022
Retail Associate
Ross Dress for Less
04.2021 - 07.2021
Server
Fudge Pot
01.2019 - 08.2019
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION - MARKETING
University of California Chico
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