Monae Eley
Cleveland,OH
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Caring, organized and friendly with excellent interpersonal skills. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician
Cleveland Clinic
02.2023 - Current
- Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
STNA
Kirtland Rehabilitation And Care
11.2022 - 02.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Attend to 15+ patients each shift.
- Assisted with patient transfer and ambulation
Caregiver
Comfort Keepers
07.2022 - 10.2022
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Communicated with over 100 customers per day.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entertained, conversed and read aloud to keep patients mentally alert.
Office Assistant
Detroit Mercy
12.2021 - 05.2022
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed over 50+ office visitors per week and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Crew Member
McDonald's
05.2019 - 09.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments for over 100 customers per day.
- Prepared products following restaurant, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas as needed.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Worked front counter, drive-thru and other areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Replenished serving stations with fresh food and cleaned up spills.
Education
No Degree - Phlebotomy
New Bridge Cleveland Center For Arts & Technology
Cleveland, OH01.2023
No Degree - State Tested Nursing Assistant
First Hands Health Careers
Richmond, OH10.2022
High School Diploma -
Cleveland School of Science & Medicine
Cleveland, OH06.2021
Skills
- Incident Reporting
- Companionship and Emotional Support
- HIPAA Compliance
- Dementia and Alzheimer's knowledge
- Supporting personal needs
- Drawing Blood
- Quality Control
- Specimen Collection
- Specimen Labeling Procedures
- Time Management
Certification
- CNA/STNA - Certified Nursing Assistant, State Tested Nursing Assistant
- Basic Life Support - American Heart Association
- PT - Phlebotomy Technician
Timeline
Phlebotomy Technician
Cleveland Clinic
02.2023 - Current
STNA
Kirtland Rehabilitation And Care
11.2022 - 02.2023
Caregiver
Comfort Keepers
07.2022 - 10.2022
Office Assistant
Detroit Mercy
12.2021 - 05.2022
Crew Member
McDonald's
05.2019 - 09.2020
No Degree - Phlebotomy
New Bridge Cleveland Center For Arts & Technology
No Degree - State Tested Nursing Assistant
First Hands Health Careers
High School Diploma -
Cleveland School of Science & Medicine
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