Monae Gibson
Raleigh,NC
Summary
Dedicated Social Worker with 5 years of comprehensive experience in child welfare, case management, behavioral health, housing support, and person-centered care. Skilled in managing complex cases, conducting assessments, coordinating services, and connecting individuals and families with community resources to improve client outcomes. Experience working for DCF and collaborating with healthcare providers, and interdisciplinary teams to support vulnerable populations, promote stability, and advocate for client needs. Currently pursuing a Master of Social Work (MSW).
Overview
1
1
Certification
13
13
years of professional experience
Work History
Social Work Case Manager
SouthLight Healthcare
11.2025 - Current
- Conduct ongoing risk and safety assessments to identify and address concerns related to abuse, neglect, and client well-being.
- Develop and implement individualized, person-centered service plans focused on recovery, independence, and housing stability.
- Provide crisis intervention and de-escalation strategies to stabilize clients during behavioral health and personal emergencies.
- Facilitate successful client transitions through comprehensive discharge planning, care coordination, and follow-up support.
- Connect clients with community resources and educate them on available services and coping strategies to promote long-term stability and self-sufficiency.
Social Worker (remote)
Aetna
03.2023 - 11.2025
- Delivered clinically focused case management to patients experiencing behavioral, social, and environmental challenges, ensuring accurate documentation within EMR systems
- Supported hospital discharge processes, contributing to a 40% reduction in hospital readmissions through proactive follow‑up and care coordination
- Coordinated complex discharge planning and collaborated with medical professionals to assess patient needs and secure appropriate services
- Provided patient education, recommendations, and referrals to community resources to enhance health outcomes for clients and caregivers
Social Worker
Massachusetts Department of Children & Families (DCF)
01.2021 - 03.2023
- Provided crisis intervention and safety planning for children and families experiencing abuse, neglect, domestic violence, substance use, and behavioral health challenges.
- Prepared detailed case documentation, maintained accurate records, and implemented individualized, person-centered case plans focused on child safety, family preservation, and permanency
- Collaborated with multidisciplinary teams to coordinate services for children and families in crisis
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Case Manager
Golden Years Behavioral Health
01.2020 - 01.2021
- Coordinated care plans for clients, ensuring comprehensive support and access to resources.
- Evaluated client needs through assessments, facilitating appropriate service referrals.
- ·Reviewed documentation of clients’ progress to determine case closures and coordinated discharges based on discharge requirements
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Customer Service Supervisor
United States Postal Service, USPS
05.2013 - 01.2020
- Supervised 50+ employees, resolving complex customer issues and ensuring operational efficiency
- Resolved complex customer issues, ensuring satisfaction and adherence to USPS policies.
- Collaborated with management to strengthen workplace relationships, improve productivity, and support employee retention
Education
Master of Arts - Social Work
Capella University
09-2027
Bachelor of Arts - Psychology
Bay Path University
06-2024
Skills
- Child Protected Services (CPS)
- Behavioral Health
- Person-Centered Care
- Case Management
- Cultural Competency
- Trauma Informed care
- Electronic Health Records (EHR/EMR)
- Client Advocacy
- Relationship Building
- Problem-solving
- Risk & Safety Assessment
Certification
CPR/AED Certified, American Heart Association | Expires June 2028
Timeline
Social Work Case Manager
SouthLight Healthcare
11.2025 - Current
Social Worker (remote)
Aetna
03.2023 - 11.2025
Social Worker
Massachusetts Department of Children & Families (DCF)
01.2021 - 03.2023
Case Manager
Golden Years Behavioral Health
01.2020 - 01.2021
Customer Service Supervisor
United States Postal Service, USPS
05.2013 - 01.2020
Master of Arts - Social Work
Capella University
Bachelor of Arts - Psychology
Bay Path University