Mona’e Izzard
Upper Marlboro,MD
Summary
Analytical Night Shift Leader competent in overseeing workplace functions. Manages team of 25 and builds trust with direct and indirect business partners. Confident and negotiable individual with strong prioritization and decision-making skills.
Overview
6
6
years of professional experience
Work History
Night Stocker & Night Lead
ANDREWS AIR FORCE BASE COMMISSARY
MD
02.2023 - Current
- Re-stock Requirements-Placement of Merchandise on Shelves ESL to ESL
- Merchandise Rotation-Excess Stock (Overwrite)
- Removing Expired Code Dates from shelves
- Cleaning and Dusting Shelf Area
- Not in Stock (NIS)
- Facing ESL to ESL and Fronting
- Returning Merchandise to and from warehouse
- Disposal of Damaged Items, Cardboard and Disposal of Waste Materials
- Cutting Open Cases of Merchandise.
Guest Services Representative
Washington Football Team
Landover, MD
09.2017 - 01.2023
- Developed and maintained relationships with various game day positions including: Greeter, Guest Services Booth, Dream Seats, Gold Ambassador, Ushers, Game Day Recovery Squad and supported a structed personal touchpoint plan and other special events
- Worked on projects related to enhancing the game day experience
- Identify and resolved all Guest related issues
- Achieved overall retention goal on an annual basis as determined by the Director of Membership Services and the Vice President of Ticket Sales and Service
- Enter all pertinent client information into our CRM system for updating, reporting, and tracking purposes
- Effectively communicated all benefits and perks.
FC Associate
Amazon Fresh
Springfield, VA
11.2020 - 03.2022
- Prepare grocery orders for delivery
- Restock inventory
- Check for order quality
- Intake new grocery inventory and put away inventory
- Use technology like computers, smartphones, manage apps, and scan barcodes.
Package Handler
United Parcel Service
Landover, MD
06.2019 - 09.2021
- Loaded and unloaded packages into appropriate delivery vehicles
- Handled products in accordance company’s policies and guidelines
- Sorted and grouped packages according to their intended destinations
- Communicated effectively with personnel to carry out all deliveries.
Education
Bachelor of Science Business Administration -
Trinity Washington University
Skills
- Experience in providing a high level of customer service
- Able to communicate professionally in written and verbal format
- Detail oriented and thorough
- Understands, Follows and implements all safety guidelines and procedures
- Self-motivated and requires minimal supervision
- Task Prioritization
- Microsoft Office
- Product Identification
Timeline
Night Stocker & Night Lead
ANDREWS AIR FORCE BASE COMMISSARY
02.2023 - Current
FC Associate
Amazon Fresh
11.2020 - 03.2022
Package Handler
United Parcel Service
06.2019 - 09.2021
Guest Services Representative
Washington Football Team
09.2017 - 01.2023
Bachelor of Science Business Administration -
Trinity Washington University
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