Monae Norman
Chicago,IL
Summary
Motivated Hard worker willing to utilize extensive skills to obtain a position where excellent analytical, creative, and communication skills can be fully developed and applied. Obtain a entry level job where I can gain a position with longevity and experience. I am a Reliable and hardworking Individual committed to getting each job done as quickly, efficiently and safely as possible.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Post Office
08.2019 - Current
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Cleans all areas and performs assigned duties in a timely manner
- Maintain a safe work environment
- Follows all company policies and procedures as well as
- Thoroughly scrubbed and cleaned heavy Machinery
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately 70 customers per shift.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Helped customers by carrying oversized parcels inside residences.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
Driver
Amazon
09.2023 - 01.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Drove safely in various weather and road conditions to avoid accidents.
Driver
Amazon
06.2022 - 02.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Cashier
Aldi Foods
01.2017 - 12.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed weekly sales ads and monitored price changes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Assisted customers with locating and choosing merchandise in any store department.
- Lifted up to 50 pounds at once and used equipment like forklift and pallet jack to move heavier loads and prevent injury when helping customers or restocking shelves.
Special Needs Bus Aide
Chicago Public Schools CPS
09.2011 - 06.2017
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Partnered with bus driver to load and unload special needs students and equipment for safe departure and arrival.
- Informed parents of student behavioral changes to formulate guidelines and solutions.
- Executed emergency response by employing established protocols and medical guidelines.
- Operated lift and secured wheelchair to maximize student safety and stability.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
- Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
- Communicated with bus driver and Principle to meet students' medical, physical and behavioral needs during transport.
- Responded to questions and requests for information from children and parents.
- Assisted students with boarding and exiting vehicle safely and efficiently.
- Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns.
- Filled out daily record sheets for every student and submitted to the records office.
Education
High School Diploma -
John Marshall Metropolitan High
3250 W Adams St06.2011
Skills
- Safety-oriented
- Multi-tasking
- Chemical cleaners
- Strong interpersonal skills
- Fast learner
- Multicultural sensitivity Awareness
- Team leader
- Material handling
- Hard working and self-motivated
- Troubleshooting
- Deadline-driven
- Hazardous Materials Endorsement
Certification
- FOID CARD
- 20 HOUR SECUIRTY TRAINING FOR PERC CARD
- INVESTAGATOR LICENSE
- VALID DRIVERS LICENSE
Timeline
Driver
Amazon
09.2023 - 01.2024
Driver
Amazon
06.2022 - 02.2023
Mail Carrier
United States Post Office
08.2019 - Current
Cashier
Aldi Foods
01.2017 - 12.2019
Special Needs Bus Aide
Chicago Public Schools CPS
09.2011 - 06.2017
High School Diploma -
John Marshall Metropolitan High
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