Monae Pouliot
Summary
Highly enthusiastic customer service professional. Performance-driven and motivated to maintain customer relations by being a reliable team member. Multi-talented and prepared to take on challenging work by applying years of experience and wide-ranging expertise. Strong negotiation skills, combined with proficiency in market research and analysis, have consistently resulted in favorable results for employers. Known for strategic thinking, ability to improve processes, and commitment to meeting tight deadlines. The ability to influence internal/external customers to achieve desired results.
Overview
7
7
years of professional experience
Work History
Bartender/Server
Yogis Bar & Grill
Dublin, OH
08.2024 - Current
- Establishes strong customer relationships, resulting in repeat business
- Increases bar revenue through proactive customer engagement and upselling strategies
- Maintains good working relationships with fellow employees through effective communication.
Sourcing Associate - Women's Denim
Abercrombie & Fitch - Global Home Office
Columbus, OH
11.2021 - Current
- Contributed to the 2024 sales & margin results of best year ever in company history for my area of responsibility.
- Owns production process for Women's Denim Department and works directly with global vendor base to develop product from initial design through final delivery
- Drives competitive AUC/costing each season through vendor diversification and strategic negotiations.
- For 2024, I exceeded 60% of my goals, while meeting 40%.
- Received 3 promotions during my time with the company.
Bartender
Townhall, Ethos Hospitality Group
Columbus, OH
01.2022 - 08.2024
- Upsold customers from shelf to premium brands to help boost sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Assistant Manager & Buyer
Research And Design
Orchard Park, NY
06.2018 - 10.2021
- Recognized as a high performing sales generator, while creating an exceptional customer experience.
- Collaborated with management on developing strategic plans for business goals and promotional strategies.
- Kept product inventory within ideal min/max levels.
Education
Bachelor of Science - Fashion Merchandising
Kent State University
Kent, OH05-2020
Skills
- Ability to Develop Relationships at All Levels
- Negotiation Strategies
- Knowledgeable in Microsoft Suite
- Pricing Analysis
- Cross-Functional Team Player and Leader
- Experience Working with International Companies
Affiliations
- Provost's Leadership Academy - Kent State University
- Alpha Phi Fraternity Beta Omega - Vice President of Community Relations
Timeline
Bartender/Server
Yogis Bar & Grill
08.2024 - Current
Bartender
Townhall, Ethos Hospitality Group
01.2022 - 08.2024
Sourcing Associate - Women's Denim
Abercrombie & Fitch - Global Home Office
11.2021 - Current
Assistant Manager & Buyer
Research And Design
06.2018 - 10.2021
Bachelor of Science - Fashion Merchandising
Kent State University
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