Monal Patel
Frisco,TX
Summary
Dedicated and detail-oriented Medical Administrative Assistant with over a decade of experience supporting healthcare teams and ensuring smooth office operations. Passionate about providing exceptional patient service, improving scheduling systems, and streamlining administrative processes to create a more efficient workplace. Skilled in electronic health records (EHR), insurance processing, HIPAA compliance, and office coordination, with a strong focus on accuracy and efficiency. Recognized for a warm, patient-focused approach and ability to keep healthcare offices running smoothly.
Overview
15
15
years of professional experience
Work History
Medical Office Coordinator
The Elegant Dentistry
08.2020 - Current
- Managed patient scheduling, reducing cancellations and improving clinic flow
- Processed insurance claims, ensuring timely and accurate reimbursements
- Helped develop digital patient tracking, improving follow-ups and reducing missed appointments
- Assisted in training front-desk staff to improve patient interactions and reduce check-in times
- Introduced digital check-in kiosks, cutting front-desk workload and wait times
- Created easy-to-understand patient education materials to improve appointment preparedness
Senior Medical Administrative Assistant
A Plus Physical Therapy
12.2017 - 03.2020
- Transitioned office from paper records to electronic health records (EHR), improving efficiency and accuracy
- Optimized scheduling processes, reducing wait times and increasing patient flow
- Acted as a key contact between therapists and patients, ensuring clear communication
- Trained new administrative team members in billing and documentation best practices
- Implemented automated insurance verification, minimizing errors and speeding up approvals
- Collaborated with the billing team to reduce denied claims through better documentation
Medical Administrative Assistant
Celebration Family Dental
07.2013 - 11.2017
- Maintained organized patient records, improving accuracy and office workflow
- Managed insurance claims and reimbursement tracking, leading to fewer delays
- Assisted with patient intake, ensuring thorough documentation and smooth visits
- Helped create a welcoming environment, improving patient satisfaction
- Trained staff on updated insurance policies to ensure correct billing
- Assisted in implementing same-day appointment scheduling, increasing accessibility
Medical Administrative Assistant
Heart First
02.2010 - 05.2013
- Oversaw front desk operations, ensuring a smooth check-in process for patients
- Introduced an appointment reminder system, significantly reducing no-show rates
- Assisted in transitioning to electronic records, improving compliance and documentation
- Provided friendly and professional patient support, leading to high satisfaction ratings
- Created a patient feedback system that helped improve office operations
- Helped refine office procedures, reducing administrative errors and improving efficiency
Education
Certified Clinical Medical Assistant -
First Institute
Aurora, IL11.2009
Skills
- Healthcare Office Administration
- Strong Organizational Skills
- Electronic Health Record Management
- Data Validation
- Patient Appointment Management
- Team Coordination
- Claims Processing Expertise
- Billing Assistance
- HIPAA Compliance Experience
- Privacy Compliance
- Customer Support Expertise
- Patient Support
- Technical Proficiency
- Epic
- Cerner
- EClinicalWorks
- Microsoft Office Proficiency
- Microsoft Outlook Proficiency
Professional Development
- Advanced Healthcare Administration Course, 2022
- Medical Billing & Coding Training, 2021
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Medical Office Coordinator
The Elegant Dentistry
08.2020 - Current
Senior Medical Administrative Assistant
A Plus Physical Therapy
12.2017 - 03.2020
Medical Administrative Assistant
Celebration Family Dental
07.2013 - 11.2017
Medical Administrative Assistant
Heart First
02.2010 - 05.2013
Certified Clinical Medical Assistant -
First Institute
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