Monay Irving
St. Cloud,FL
Summary
Proven track record in enhancing patient experience and office efficiency at Dr. John E. Russo, D.M.D., leveraging top-notch customer service and inventory management skills. Excelled in patient care coordination, achieving a significant increase in appointment scheduling accuracy. Skilled in computer proficiency and team collaboration, consistently delivering beyond expectations without exceeding more than one numerical percentage in achievements. Dedicated Lead Dental Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist /Expanded Functions Dental Assistant
Dr. John E. Russo, D.M.D
05.2018 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
- Skillfully managed dental emergencies, stabilizing patients and coordinating appropriate follow-up care.
- Increased efficiency in the dental office by assisting with chairside duties such as taking impressions and fabricating temporary crowns.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Took 108 x-rays per week.
Lead Dental Assistant
Dr. Willaim Glover
03.2015 - 05.2018
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
Lead Dental Assistant
Central New England Endodontics & Implantology
02.2007 - 07.2013
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Sterilized rooms and prepped equipment and instruments for procedures twenty daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
Associate of Science -
Quinsigamond Community College
Worcester, MASkills
- Customer Service
- Time Management
- Team Collaboration
- Appointment Scheduling
- Administrative Skills
- Office Organization
- Office equipment operations
- Calendar Management
- Documentation
- Billing and Invoicing
- Computer Proficiency
- Listening Skills
Timeline
Front Desk Receptionist /Expanded Functions Dental Assistant
Dr. John E. Russo, D.M.D
05.2018 - Current
Lead Dental Assistant
Dr. Willaim Glover
03.2015 - 05.2018
Lead Dental Assistant
Central New England Endodontics & Implantology
02.2007 - 07.2013
Associate of Science -
Quinsigamond Community College
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