Ronshea Duncan
Seaford,DE
Summary
Motivated professional talented in detail-oriented and high level organization, with experience in file coordination, document management, and administrative support. Exceptional at handling records, ensuring compliance with organizational policies, and maintaining efficiency in workflow operations. Proactive in handling multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support/ patient care. Enjoys thrill of thriving in fast-paced, intense environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Administrator /Expanded Functions Dental Assistant
Seaford Dental Associates
Seaford, DE
04.2023 - 05.2024
- Managed and organized over 1,000+ patient records, ensuring 100% compliance with confidentiality regulations – HIPPA
- Processed and tracked over 200 outgoing and incoming dental lab cases monthly, resolving discrepancies with vendors – Dave’s Dental Lab(local), Glidewell, Art of Esthetics, etc.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Utilized problem solving skills to resolve conflicts between patients/customers or staff members.
Front Desk / Dental Assistant
Team Placement
Alexandria, VA
09.2021 - 03.2023
- Managed scheduling for five+ Dentist & Specialists, ensuring 95% appointment efficiency – Ensuring smooth workdays, and working environments
- Scheduled follow-up appointments for patients as needed based on doctor recommendations.
- Collaborated closely with other departments when necessary.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality/patient & customer care.
- Maintained up-to-date records for each patient's medical history and dental care needs.
Records & Office Administrator/ Dental Assistant
Aspen Dental
Salisbury, MD
02.2021 - 08.2021
- Assisted in the procurement and inventory management of 100+ office supply items and dental materials, ensuring uninterrupted operations
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Input and updated daily treatment plans with 99% accuracy in dental software
- Provided administrative support that contributed to a 15% increase in office efficiency
Lead Dental Assistant / Front Desk Coordinator
Chambers Family Dentistry
Annapolis, MD
08.2020 - 01.2021
- Digitized and reorganized 200+ patient records, reducing retrieval times by 40%
- Scheduled and confirmed 75+ appointments weekly, improving patient scheduling efficiency
- Maintained compliance with office protocols, leading to zero record-keeping discrepancies during audits
- Assisted in daily administrative tasks, ensuring seamless office operations
- Maintained laboratory equipment and supplies to ensure accuracy and efficiency.
Administrative Assistant /Lead Dental Assistant
Eastern Shore Smile Solutions
Easton, MD
07.2019 - 06.2020
- Led documentation efforts for a team of 10 or more staff members, ensuring compliance with privacy regulations.
- Implemented an inventory tracking system that reduced dental supply shortages by 35%
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Trained 8+ new staff members, improving workflow by 20% - Training of New Dental Assistants, those in school/recently graduated
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Associate of Science - Radiology Technology
Delaware Technical Community College
true06.2024
Certificate - Dental Assisting and Radiology
Anne Arundel Community College
08.2019
High School Diploma -
North Caroline Senior High School
Ridgely, MD05-2010
Skills
- Document & Records Management
- File Organization & Data Entry
- Microsoft Office Suite (Excel, Outlook, Word)
- Dental Software (SoftDent, Eaglesoft)
- Scheduling & Calendar Management
- Administrative Support & Office Coordination
- HIPAA Compliance & Confidentiality
- Strong Attention to Detail & Accuracy
- Critical Thinking & Problem-Solving
- Effective Time Management
- Team Collaboration & Leadership
Certification
- HIPAA Compliance & Patient Confidentiality
- Microsoft Office Suite Proficiency
- CPR Certified (Renewal in Progress)
- Radiation Health & Safety (Valid Until 2026 – MD)
Timeline
Front Desk Administrator /Expanded Functions Dental Assistant
Seaford Dental Associates
04.2023 - 05.2024
Front Desk / Dental Assistant
Team Placement
09.2021 - 03.2023
Records & Office Administrator/ Dental Assistant
Aspen Dental
02.2021 - 08.2021
Lead Dental Assistant / Front Desk Coordinator
Chambers Family Dentistry
08.2020 - 01.2021
Administrative Assistant /Lead Dental Assistant
Eastern Shore Smile Solutions
07.2019 - 06.2020
Associate of Science - Radiology Technology
Delaware Technical Community College
Certificate - Dental Assisting and Radiology
Anne Arundel Community College
High School Diploma -
North Caroline Senior High School
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