Monay Montes
Long Beach,USA
Summary
Polite and professional Customer Service Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Alaska Airlines
06.2022 - Current
- Delivered exceptional customer service to enhance passenger experience and satisfaction.
- Ensured compliance with safety regulations and emergency procedures during flights.
- Collaborated with crew members to maintain efficient cabin operations and service flow.
- Trained new flight attendants on company policies, safety protocols, and service standards.
- Sold credit cards, promoted benefits to each passenger on board
- Ensured passenger safety and compliance with aviation regulations during all flight operations.
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Managed in-flight inventory and supplies, optimizing resource allocation for operational effectiveness.
Customer Service Agent
Performant Recovery Corp
11.2016 - 06.2022
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Assisted call-in customers with questions.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Order Entry Clerk
Bronco Wine Company
05.2015 - 10.2016
- Completed accurate order entry, including data verification.
- Assisted customers with product and service selections.
- Documented shipping information for each order and tracked packages when necessary.
- Processed payments, including credit and debit card transactions.
- Communicated with customers to answer questions and perform account maintenance.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Education
High School Diploma - undefined
Sierra High School
Manteca, CA05.2015
Skills
- Documentation and reporting
- Credit card processing
- International sales support
- Report preparation
- Conflict Resolution
- Service-oriented self-starter
- Exemplary work ethic
- Customer Relations
- Outstanding communication skills
- Good listening skills
Timeline
Flight Attendant
Alaska Airlines
06.2022 - Current
Customer Service Agent
Performant Recovery Corp
11.2016 - 06.2022
Order Entry Clerk
Bronco Wine Company
05.2015 - 10.2016
High School Diploma - undefined
Sierra High School