Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monazah Smith

Newark

Summary

Compassionate and dedicated Behavioral Health Technician with Direct Support Professional (DSP) experience supporting individuals with behavioral, emotional, and developmental needs. Skilled in implementing behavior intervention plans, crisis prevention and de-escalation, and providing individualized one-on-one support in school and community settings. Strong collaborator with educators, clinicians, and families to promote safety, independence, and positive behavioral outcomes. Committed to empowering individuals through structured support, patience, and evidence based strategies.

Overview

7
7
years of professional experience

Work History

Behavioral Health Technician (Part-Time)

Newark Public Schools
Newark, NJ
09.2023 - Current
  • Dedicated Behavioral Health Technician with Direct Support Professional experience providing one-on-one support to students with behavioral and developmental challenges. Skilled in implementing behavior intervention plans, crisis de-escalation, data collection, and collaborating with teachers and support staff to promote a safe and structured learning environment. Committed to fostering student growth, independence, and emotional regulation.

Medical Receptionist

Upper West Side Dermatology
NY, NY, USA
01.2021 - 01.2023
  • Answered direct phone calls to all doctors clients
  • Schedule patient appointments
  • Communicate effectively with physicians and medical assistants
  • Assist patients via email through our secure website
  • Maintain accurate records and ensure patient confidentiality

Specialist Team Lead Trainer

OTG Management
EWR, NJ, USA
01.2019 - 01.2021
  • Coordinating and Training Specialists (TS) on training plans for all new hires
  • Facilitate all Airport Warehouse Worker and Warehouse Associate training
  • Deliver consistent, standard training to ensure safety is the number one priority
  • Quickly build and maintain meaningful relationships with team members
  • Support onboarding and retention of peers and new hires
  • Measuring and monitoring progress to ramp proficiency

Education

Human Resources

Kean University
Union, NJ

Skills

  • Direct Support & Residential Care
    Activities of Daily Living (ADLs)
    Medication Administration
    Behavior Support & Crisis Intervention
    Documentation & Progress Notes
    Individualized Service Plans (ISPs)
    HIPAA Compliance
    Team Leadership & Training
    Customer Service Excellence
    Communication & Conflict Resolution

Timeline

Behavioral Health Technician (Part-Time)

Newark Public Schools
09.2023 - Current

Medical Receptionist

Upper West Side Dermatology
01.2021 - 01.2023

Specialist Team Lead Trainer

OTG Management
01.2019 - 01.2021

Human Resources

Kean University