Monce Avila
Midvale,UT
Summary
- Accomplished professional offering great communication and customer service skills. Reliable and dedicated
- I have a history with company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational environment
Overview
5
5
years of professional experience
1
1
Certification
Work History
Debt Collector
Select Portfolio Servicing
West Valley City, Utah
02.2024 - Current
- Managed collections for overdue accounts through effective communication strategies.
- Negotiated payment arrangements with clients to facilitate debt resolution.
- Analyzed account data to identify trends and optimize collection efforts.
- Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
Credit cards Collector
Wells Fargo & Company
Salt Lake City, Utah
01.2021 - 08.2023
- Managed collection calls to ensure timely payments from clients.
- Reviewed account statuses and identified overdue invoices for follow-up.
- Coordinated with internal departments to resolve customer disputes effectively.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Created repayment plans based on account holders' financial status and repayment abilities.
Education
High school diploma -
Granger High School
UtahSkills
- Negotiation
- Credit Analysis
- Cold Calling
- Microsoft Outlook
- Escrow
- Talk and type
- Collections strategy
- Problem solving
- Time management
- Collection strategies
Certification
Collector certificate, 01/01/23, Present
Languages
Spanish, Expert
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Debt Collector
Select Portfolio Servicing
02.2024 - Current
Credit cards Collector
Wells Fargo & Company
01.2021 - 08.2023
High school diploma -
Granger High School