Moncerrat Medrano
The Capital Grille
Mesa,AZ
2
Languages
13
years of professional experience
Experienced hospitality and customer service professional with a strong background in both fast-paced and fine dining environments. Looking for an opportunity to continue growing and contributing to the team’s profitability. Reliable and consistent with a strong work ethic and a positive attitude. Several years of experience handling busy shifts while staying organized. Quick to learn new tasks and adjust to different situations and environments. Works well with others and remains professional under high pressure situations while providing excellent service.
Work History
Server
3 Years 11 Months- Cultivate relationships with guests to ensure guest loyalty and retention.
- Maintain professionalism while managing high-pressure situations.
- Provide menu guidance to support dinner service and enhance dining experience.
- Manage guest satisfaction by ensuring consistently positive experiences.
Server
2 Years- Delivered exceptional guest service to maintain high customer satisfaction standards.
- Collaborated with team to maintain restaurant operations and consistent service flow.
- Accurately entered food orders to maintain seamless, error-free guest dining experiences.
Server/Server Trainer/Service Professional
8 Years- Oversaw simultaneous table assignments, ensured accurate detail management, and maintained guest satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Oversaw shifts to support consistent guest and restaurant satisfaction.
Education
High School Diploma
Skills
Costumer service and engagement
Excellent communication
Point-of-sales (POS) system
Teamwork with leadership experience
Time management and multitasking
Problem solving and conflict resolution
Efficient and accurate credit card/cash handling
Food safety and sanitation
Allergy awareness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
The Capital Grille
11.2022 - CurrentRead More
Server
Fleming's Prime Steakhouse & Wine Bar
08.2021 - 08.2023Read More
Server/Server Trainer/Service Professional
Yard house
01.2014 - 01.2022Read More
Mesa High
High School Diploma
Read More