Melany Mancera
El Paso,TX
Summary
I am a dynamic server with a strong work ethic and exceptional customer service skills. I have also proven my ability to engage with guests and enhance dining experiences while training new hires. I am also bilingual in English and Spanish, and committed to maintaining a welcoming atmosphere in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
Cracker Barrel
El Paso, TX
10.2022 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Learned menu items thoroughly to provide accurate recommendations and answer questions effectively.
- I am also a corporate trainer, I have opened 2 stores already.
Server
Chedders
El Paso, TX
08.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adapted quickly to changing priorities and tasks in fast-paced restaurant environment.
- Engaged with customers to foster a welcoming atmosphere, enhancing overall dining satisfaction.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Science - Nursing
El Paso Community College
El Paso, TX08-2029
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Speak both English and Spanish
- Great costumer service
- I have a sense of urgency
- Time management
- Meeting Sales goals
- Teamwork
- Creativity
- Leadership
- Communication skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Chedders
08.2024 - 12.2024
Server
Cracker Barrel
10.2022 - Current
Associate of Science - Nursing
El Paso Community College