Summary
Overview
Work History
Education
Skills
Timeline
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Moncerrat Rosas

Moline,IL

Summary

Sales associate with proven expertise at Kohl's in enhancing customer satisfaction and resolving issues efficiently. Bilingual in English and Spanish, I excel in teamwork and problem-solving, collaboration skills, contributing to team success, ensuring smooth operations and positive guest experiences. Skilled in cash register operation and adept at multitasking, I thrive in fast-paced environments.


Overview

4
4
years of professional experience

Work History

Sales Associate

Kohl's
09.2021 - Current
  • Operated POS terminals and cash drawer balancing.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory, accurately processing shipments, and restocking merchandise as needed.

Hostess/Cashier

Tobala Bar & Grill
07.2023 - 02.2025
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Education

Accounting

Black Hawk College
Moline, IL
12-2026

High School Diploma -

Moline High School
Moline
05-2021

Skills

  • Bilingual in English and Spanish
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multitasking and organization
  • Cash register operation
  • Quick learner

Timeline

Hostess/Cashier

Tobala Bar & Grill
07.2023 - 02.2025

Sales Associate

Kohl's
09.2021 - Current

Accounting

Black Hawk College

High School Diploma -

Moline High School

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Moncerrat Rosas