MONDIA DAVID
INDOCHINO
Miami,FL
5
years of professional experience
Customer experience and sales leadership professional with progressive experience across luxury retail, custom menswear, account management, and high-volume customer service. Known for turning complex customer needs into clear solutions, building lasting client relationships, coaching teams, resolving escalations, and protecting the customer experience from first contact through follow-up. Strong command of CRM systems, KPI management, consultative selling, operations, scheduling, clienteling, and cross-functional coordination. Brings a polished, service-first leadership style with the business focus to improve retention, revenue, team performance, and customer loyalty.
Work History
Sales Supervisor / Lead Stylist
- Led high-touch customer consultations for custom menswear, translating individual needs, fit concerns, style preferences, and occasions into personalized wardrobe solutions.
- Owned customer experience across the sales journey, from discovery and fitting coordination through follow-up, helping create repeat business, referrals, and long-term client relationships.
- Monitored store KPIs including conversion, UPT, ATV, and sales-per-hour while using consultative selling and clienteling to support revenue performance.
- Coached and supported new team members on sales process, product knowledge, service standards, customer communication, and day-to-day execution.
- Handled customer concerns and escalations with professionalism, identifying practical solutions while protecting brand standards and client trust.
- Supported opening/closing, cash handling, scheduling coordination, merchandising, reporting, workflow management, and cross-functional communication with store leadership.
- Used CRM and proactive outreach to strengthen client relationships, maintain follow-up opportunities, and support retention.
Sales Executive
1 Year 6 Months- Delivered elevated luxury customer experiences through personalized styling, product expertise, discovery-based selling, and attentive follow-up.
- Built and maintained high-value client relationships through appointment setting, outreach, clienteling, and tailored recommendations.
- Applied consultative selling techniques to identify customer needs, overcome objections, and support revenue and retention goals.
- Maintained brand presentation, visual merchandising standards, inventory organization, and a polished selling environment.
- Collaborated with colleagues and leadership to resolve customer needs quickly and deliver a consistent luxury service experience.
Customer Experience Representative
- Managed high-volume customer interactions across phone, email, and live chat while maintaining professionalism, accuracy, and service quality.
- Resolved billing, product, delivery, and service concerns by listening carefully, identifying root issues, and communicating clear next steps.
- Used Salesforce to document customer interactions, track cases, and maintain accurate records for continuity and accountability.
- Used consultative recommendations and cross-selling to improve product adoption while keeping solutions aligned with customer needs.
- Partnered with sales and operations teams to coordinate resolutions and create a seamless customer journey.
Customer Service Operator
1 Year 8 Months- Provided fast, accurate customer support for account inquiries, billing concerns, and service requests in a high-volume contact-center environment.
- Maintained productivity, quality, documentation, and customer-service standards while managing multiple customer needs efficiently.
- Documented customer interactions accurately to support continuity, compliance, and effective issue resolution.
Education
Associate of Arts - English Language & Literature
- National Honor Society
- Most Outstanding Student in English Language & Literature
- GPA: 3.8
Skills
Customer Experience Leadership
Customer Service Management
Client Relationship Management
Sales Leadership
Team Coaching & Training
Escalation Resolution
KPI Management
CRM & Salesforce
Clienteling & Retention
Consultative Selling
Account Management
Staff Scheduling
Operations
Merchandising
Inventory Coordination
Performance Management
Conflict Resolution
Microsoft Office
ADDITIONAL
- Languages: English; Haitian Creole (Native)
- Volunteer Service: Red Cross (Haiti); Habitat for Humanity
Timeline
Sales Executive
GIVENCHY
01.2023 - 07.2024Read More
Customer Service Operator
VXI CONTACT SOLUTIONS
01.2020 - 09.2021Read More
MIAMI DADE COLLEGE
Associate of Arts from English Language & Literature
Read More
Customer Experience Representative
AROMA360
10 2021 - 12 2022Read More
Sales Supervisor / Lead Stylist
INDOCHINO
07 2024 - 01 2026Read More