MONDRESIA CARVER
Kennesaw,GA
Summary
- Demonstrated management experience with direct supervision to include hiring, coaching, performance management, and daily operations.
- Demonstrated financial acumen, to include deep familiarity with financial reporting, P&L statements, labor modeling and controlling.
- Experience in sales and marketing, identifying and building local relationships to drive business.
- Excellent written and verbal communication skills and the ability to facilitate small group presentations.
- Proven ability to effectively handle multiple priorities.
- Computer proficiency, especially Microsoft Excel, Word, and Adobe Acrobat.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager
Select Specialty Hospital
Atlanta, GA
01.2024 - Current
- Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation
- Communicate patient needs to a variety of care team members and follow up accordingly
- Manage discharge plans upon completion of treatment
- Work collaboratively with patients, families, physicians, and nurses to ensure high quality care
- Act as the patient's advocate as it relates to insurance coverage and financial assistance
- Maintain the patient's comprehensive clinical record through detailed documentation
- Coordinate with third party payors on a regular basis
Clinical Therapist
Redtop Wellness
Cartersville, GA
01.2023 - Current
- Conducting initial consultations to gather patient information
- Assessing patients’ emotional and mental health and developing treatment plans to meet them
- Asking questions and listening to help patients explore their thoughts and feelings
- Leading patients through mental exercises and role-playing activities when beneficial
- Counseling and advising patients on issues of importance
- Intervening with emergency care techniques and protocols when patients are in crisis
- Providing referrals for additional care or services when required
- Maintaining detailed confidential records
Case Manager
Encompass Health Rehabilitation Hospital
Cumming, GA
01.2023 - 01.2024
- Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation
- Communicate patient needs to a variety of care team members and follow up accordingly
- Manage discharge plans upon completion of treatment
- Work collaboratively with patients, families, physicians, and nurses to ensure high quality care
- Act as the patient's advocate as it relates to insurance coverage and financial assistance
- Maintain the patient's comprehensive clinical record through detailed documentation
- Coordinate with third party payors on a regular basis
A & R Clinician
Ridgeview Institute
Smyrna, GA
01.2021 - 01.2023
- Act as client advocate in order to coordinate required services or to resolve emergency problems in crisis situations
- Collect information about clients through interviews, observation, and tests
- Counsel clients in individual and group sessions to help them overcome dependencies, recover from illness, and adjust to life
- Develop and implement treatment plans based on clinical experience and knowledge
- Evaluate clients' physical or mental condition based on review of client information
- Maintain confidentiality of records relating to client's treatment
- May supervise professional staff and/or support level staff
- Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan
- Prepare and maintain all required treatment records and reports
Social Work Care Manager
VillageMD
Atlanta, GA
01.2020 - 01.2022
- Work in conjunction with the physician and other care team members to assess and plan for safe care delivery and transition planning to the next level of care.
- Participates in interdisciplinary approach to patient care management.
- Provides emotional and psychosocial support to patients.
- Partners and offers expertise guidance to the Care Coordinator and RNCM of complex social determinants of health issues, situational dynamics and complex social needs.
- Attends and actively participates in interdisciplinary team meetings to share and screen for High Risk patients.
- Advance the patient's plan of care
- Identify and act to resolve barriers.
- Case management for adults with intellectual and developmental disabilities and medically complex conditions.
General Manager
Aspen Village Senior Living
Dallas, GA
01.2019 - 01.2020
- Responsible for the financial performance of the Residence by creating, managing and staying within the approved budget.
- Responsible for maintaining accounting compliance by overseeing financial records including sales receipts, petty cash disbursements, miscellaneous income and expenditures, payroll, budget preparation, cash account reconciliation, and filing of local, state and federal reports and any applicable payments due.
- Responsible for maintaining human resources compliance by overseeing the personnel records of all employees, including proper and complete documentation for all new hires, ongoing training documentation, performance evaluations, and timely merit increases.
- Responsible for maintaining state regulatory compliance by managing all departments through weekly manager meetings, monthly state inspection reviews and written corrective action plans.
- Responsible for implementing and enforcing the policies and procedures of the business office, human resources, and state licensing regulations.
- Provides active leadership in creating and maintaining the highest levels of resident and team member satisfaction.
- Accountability for the overall functionality of the Residence to include observing the health and well-being of each resident.
- Responsible for investigation of all accidents and emergencies, including timely reporting of incidents as required.
- Responsible for recruiting, hiring, supervising, evaluation, developing and termination.
- Ensure all personnel policies and procedures are followed.
- Responsible for managing team member turnover rate.
- Responsible for managing the Residence to budget.
- Monitors sales process to ensure minimum standards are met on a weekly basis.
Director of Social Services
Roselane Health & Rehabilitation
Marietta, GA
01.2017 - 01.2019
- Hiring, coaching, performance management, supervision & discipline
- Increased employee productivity and efficiency of department by introducing processes and procedures that eliminated duplication of services.
- Provided Case Management for 137 residents.
- Assured timely completion of MDS Assessments
- Developed/Completed Care Plans
- Crisis Intervention
- Managed/Resolved facility Grievances
- Discharge Planning
- Case management for adults with intellectual and developmental disabilities and medically complex conditions.
- Assisted Administrator in ensuring facility compliance with federal, state, and local laws/regulations
- Prepared Plan of Corrections for all government surveys.
- Monitored facility compliance with Residents’ Rights.
- Insured integrity and proper regulatory maintenance of agency records, reports, and patient records.
- Financial Management
Director of Resident Services
Nursecare of Buckhead
Atlanta, GA
01.2015 - 01.2017
- Planned, organized, developed, and directed of operation of facility Social Services Department, Activities Department, and Concierge Department
- Hiring, coaching, performance management, supervision & discipline
- Provided Case Management for 240 residents.
- Assured timely completion of MDS Assessments
- Developed/Completed Care Plans
- Managed/Resolved facility Grievances
- Discharge Planning
- Financial Management
- Case management for adults with intellectual and developmental disabilities and medically complex conditions.
Social Services Manager
Northeast Atlanta Health & Rehabilitation
Atlanta, GA
01.2014 - 01.2015
- Planned, organized, developed, and directed of operation of facility Social Services Department
- Hiring, coaching, performance management, supervision & discipline
- Case Management
- Discharge Planning
- Assured Completion of MDS assessments
- Developed/Completed Care Plans
- Managed/Resolved facility Grievances
- Financial Management
- Case management for adults with intellectual and developmental disabilities and medically complex conditions.
Hospice Specialist
Gentiva Health Services
Douglasville, GA
01.2013 - 01.2014
- Established/maintained relationships with physicians, hospitals, skilled nursing/rehabilitation/senior living facilities
- Maintained market/territory sales plans.
- Prospect follow up (20-30 calls per day)
- Networking/Event Planning
Programs Director
Family Intervention Specialists
Hiram, GA
01.2011 - 01.2013
- Hiring, coaching, performance management, supervision & discipline
- Program management for team of 17
- Provided facilitation, tracking, reporting, and status of projects plans, schedules, and budgets.
- Monitored plans, schedules, timelines, milestones, and deliverables.
- Sales & marketing
- Financial Management
Community Relations Representative
United Home Care
Atlanta, GA
01.2010 - 01.2012
- Established/maintained relationships with physicians, hospitals, skilled nursing/rehabilitation/senior living facilities
- Maintained territory sales plans.
- Prospect follow up (20-30 calls per day)
- Networking
- Event Planning
Geriatric Social Worker
Emory Healthcare
Atlanta, GA
01.2008 - 01.2011
- Case Management
- Discharge Planning
- Assured timely MDS assessments
- Developed/Completed Care Plans
- Crisis Intervention
- Managed/Resolved facility Grievances
- Case management for adults with intellectual and developmental disabilities and medically complex conditions.
Education
Doctoral Degree -
Theology
01.2021
Master’s degree -
Psychology
01.2010
Master’s degree -
Human Services
01.2003
Bachelor’s degree -
Sociology/Social Work
01.1999
Skills
- Treatment Planning
- Utilization criteria
- Needs assessment
- Intervention plans
- Resource management
- Case management
Certification
- Certified Life Coach
- Certified Case Management
Timeline
Case Manager
Select Specialty Hospital
01.2024 - Current
Clinical Therapist
Redtop Wellness
01.2023 - Current
Case Manager
Encompass Health Rehabilitation Hospital
01.2023 - 01.2024
A & R Clinician
Ridgeview Institute
01.2021 - 01.2023
Social Work Care Manager
VillageMD
01.2020 - 01.2022
General Manager
Aspen Village Senior Living
01.2019 - 01.2020
Director of Social Services
Roselane Health & Rehabilitation
01.2017 - 01.2019
Director of Resident Services
Nursecare of Buckhead
01.2015 - 01.2017
Social Services Manager
Northeast Atlanta Health & Rehabilitation
01.2014 - 01.2015
Hospice Specialist
Gentiva Health Services
01.2013 - 01.2014
Programs Director
Family Intervention Specialists
01.2011 - 01.2013
Community Relations Representative
United Home Care
01.2010 - 01.2012
Geriatric Social Worker
Emory Healthcare
01.2008 - 01.2011
Doctoral Degree -
Theology
Master’s degree -
Psychology
Master’s degree -
Human Services
Bachelor’s degree -
Sociology/Social Work