Monecka P. Showers

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
• Processed payments and applied to customer balances.
• Trained new team members on scripts, company services, and collection strategies.

• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
• Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
• Followed document protocols to safeguard confidentiality of patient records.

• Processed referral requests from patients, doctors and other health care professionals.
• Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
• Scheduled and confirmed referral appointments to reduce wait times for patients.

Accounting Clerk -responsible for paying venders of the bank; processing payment options as well as sending by check, ACH, or wire transfer; researching paid vender invoice; process domestic and foreign wire transfers; and confirming the authorization and accuracy of wire transfer request

Wire Clerk- Process domestic and forging wire transfers for banking customers, Making outbound calls to confirm authorization and accuracy wire transfer request, Daily research & amendments on processed wires for bank customers and institutions

Teller II- provided quality customer service, processing customer deposits and withdrawals; daily ATM transactions and night deposits; Balancing teller cash draw and assist with cash shipments.