Monee Hill

• Manage calls to enhance departmental communication, boosting efficiency.
  
• Analyze data to guide administrative decisions, improving policy clarity.
  
• Coordinate safety checks, reducing workplace incidents.
  
• Prepare and manage correspondence, ensuring timely documentation.
  
• Organize office supplies for seamless operations.

• Assisted with daily living activities including meal preparation, light housekeeping, and medication administration.
• Supported safe mobility by transferring clients between wheelchair and bed, and operating Hoyer lift equipment.
• Accompanied clients to monthly medical appointments, ensuring timely care and accurate reporting.
• Maintained detailed daily care documentation, including medication logs and incident reports.
• Demonstrated strong organizational skills and adaptability in high-pressure, fast-paced settings.

• Managed incoming calls, scheduling appointments, enhancing customer engagement.
  
• Improved appointment scheduling efficiency, boosting customer

satisfaction.

• Utilized CRM software for data management, ensuring accurate customer records.
  
• Resolved client issues through effective communication, maintaining high CSI.
  
• Contributed to marketing efforts by contacting clients about promotions.

• Led front-end team to enhance customer satisfaction and streamline operations.
  
• Trained associates on register management and customer service protocols.
  
• Addressed customer issues promptly, ensuring high satisfaction levels.
  
• Collaborated with management to identify and address training needs.
  
• Promoted store programs, contributing to shrink reduction initiatives.

• Led front-end team, enhancing customer satisfaction and training efficiency.
  
• Managed POS coverage and break schedules, optimizing workflow.
  
• Addressed customer issues promptly, ensuring positive experiences.
  
• Collaborated on training initiatives, improving associate performance.
  
• Ensured compliance with labor laws, maintaining operational integrity.