Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monee Williams

Frisco,TX

Summary

Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Patient Care Technician

DaVita
01.2021 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.

Sales Associate

Target
11.2018 - 01.2021
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Work From Home Customer Service Representative

Iqor
09.2022 - 11.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Ability to type 40-50 WPM
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Proficient in Microsoft Word, Excel, Outlook.

Education

General education -

Kenwood Academy
Chicago, Illinois
06.2017

Skills

  • Patient Observation
  • Feeding Assistance
  • Specimen Collection
  • Sterilization Techniques
  • Vital Signs Monitoring
  • Client Relations
  • Microsoft Office Proficiency
  • Critical Thinking
  • Remote Work Experience

Timeline

Work From Home Customer Service Representative

Iqor
09.2022 - 11.2023

Patient Care Technician

DaVita
01.2021 - Current

Sales Associate

Target
11.2018 - 01.2021

General education -

Kenwood Academy

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Monee Williams