Moneifa C-A

• Monitored, evaluated and implemented strategies for training activities, and program's effectiveness.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.

• Identified key performance indicators and guided team members on refining procedures to improve outcomes.
• Facilitated activities to reward employees' performance and develop plans to positively influence workplace relationships.

• Traveled to various locations, leading various teams. Evaluated employees' performance and worked on areas of opportunities.
• Analyzed buying trends at each store location to implement appropriate mix of inventory items for top-tier sales.

Successfully managed and resolved high-volume customer inquiries across email and chat platforms by utilizing targeted probing techniques to identify root needs. By delivering rapid, accurate solutions and maintaining meticulous data logs, I consistently minimized resolution times and optimized the customer experience.

• Provided secretarial and office management support while building cooperative working relationships.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.