Moneifa C-A
Customer Service Rep
Philadelphia,PA
Summary
Resourceful Supervisor trained in resolution of critical issues within a time-sensitive environment, with a successful track record of building and maintaining talented teams. Highly organized, energetic and a versatile leader committed to continuous improvements.
Overview
10
10
years of professional experience
Work History
Customer Service Lead Trainer
Alorica
Kingston, Jamaica
01.2019 - 09.2021
- Monitored, evaluated and implemented strategies for training activities, and program's effectiveness.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Subject Matter Expert
Alorica
Kingston, Jamaica
02.2018 - 01.2019
- Identified key performance indicators and guided team members on refining procedures to improve outcomes.
- Facilitated activities to reward employees' performance and develop plans to positively influence workplace relationships.
Merchandising Team Lead (contract)
Hardware & Lumber Ltd.
, Jamaica
01.2017 - 12.2017
- Traveled to various locations, leading various teams. Evaluated employees' performance and worked on areas of opportunities.
- Analyzed buying trends at each store location to implement appropriate mix of inventory items for top-tier sales.
Receptionist/Admin Assistant
Amadeo Medical Group
Spanish Town, Jamaica
07.2011 - 12.2013
- Provided secretarial and office management support while building cooperative working relationships.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education
Associate Degree, Diploma - Business Management
St. Jago High Schl
07.2011
B.Sc. - Human Resource Management (pending)
University of The West Indies
Skills
- Content Management
- Training & Development
- Supervision & Leadership
- Conflict Resolution
- Customer Service
- Good Work Ethic
- Active Listening
- Critical Thinking
Education and Training
true
Timeline
Customer Service Lead Trainer
Alorica
01.2019 - 09.2021
Subject Matter Expert
Alorica
02.2018 - 01.2019
Merchandising Team Lead (contract)
Hardware & Lumber Ltd.
01.2017 - 12.2017
Receptionist/Admin Assistant
Amadeo Medical Group
07.2011 - 12.2013
Associate Degree, Diploma - Business Management
St. Jago High Schl
B.Sc. - Human Resource Management (pending)
University of The West Indies
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