Moneisha Johnson

• Successfully led the implementation of eClinicalWorks across 26 multi-specialty provider offices.
• Designed and built customized templates and order sets to support efficient and accurate clinical documentation, including progress notes and visit workflows.
• Conducted comprehensive training for providers, clinical staff, and administrative users on eCW functionality, workflows, and best practices.
  Onboarded and trained new providers and clinical staff on EMR use, including documentation standards and navigation.
• Maintains the integrity of the EMR system, including interface reconciliation (e.g., labs, radiology, pharmacy).
• Works closely with the Director of Clinical Applications to ensure system stability, usability, and performance.
• Registers providers for Electronic Prescribing of Controlled Substances (EPCS) and manages token provisioning and DEA maintenance.
• Monitors eCW's MIPS dashboard to track provider compliance with CMS quality measures, documentation completeness, and meaningful use standards.
• Troubleshoot complex EMR issues and provide technical guidance to resolve system problems.
• Supervise help desk staff and ensure timely resolution of tickets and support requests.

• Supervise daily operations of the revenue cycle team, ensuring accurate and timely billing, collections, and payment posting across multiple service lines.
• Collected an average of $6 million monthly on No Surprises Act (NSA) claims through proactive follow-up, payer outreach, and compliance enforcement and appeals.
• Prepared and submitted appeals to out-of-network payers, including UnitedHealthcare (UHC) and Cigna, ensuring proper reimbursement in alignment with federal regulations and contract terms.
• Monitored and analyzed claim denials, underpayments, and payer responses to identify trends and implement corrective actions.
• Collaborated with cross-functional teams, including coding, patient financial services, and compliance, to resolve complex claim issues and prevent revenue leakage.
• Trained and mentored billing and collections staff on payer-specific requirements, NSA regulations, and appeal processes.
• Conducted regular audits of claims and remittances to ensure accuracy and identify process improvement opportunities.
• Generated performance reports for senior leadership, highlighting collections performance, denial resolution rates, and appeal success metrics.

• Contact debtors within an assigned portfolio to facilitate the invoice verification process and payment of all invoices.
• Handle all incoming calls from customers requesting additional documentation regarding outstanding invoices.
• Investigating and resolving any irregularities or inquiries
• Generate invoices and account statements.
• Navigate through multiple client portal systems to invoice customers.
• Assist manager in evaluation of uncollected accounts to be turned over to collection agencies.
• Process credit and debit memos for customer's invoices
• Posts customer payments by recording cash, checks, and credit card transactions.
• Reconciled accounts receivable ledger to verify payments and resolve variances.

• Verify audit and fund invoices in a timely manner.
• Verify and track policies, compliance, and requirements.
• Liaison with top management
• Assist in the development of strategic plans for operational activity.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Improve processes and policies in support of organizational goals.
• Review financial statements and data.
• Upload spreadsheets in order to verify and fund loans.
• Communicate with clients, agents and brokers.