MONET FERGUSON
Gardena,CA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
New Balance
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Savage X Fenty
02.2023 - 02.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Supervisor/Visual
Leap Inc
10.2021 - 08.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Collected, arranged, and input information into database system.
Education
Fashion and Merchandising
Los Angeles Technical Trade College
Gardena, CA06.2018
Diploma - General
GARDENA HIGH SCHOOL
06.2005
Skills
- Multi Task
- Team Development
- Sales Floor Set
- Create Visual Display
- Partner with Visual Merchandiser
- Team Leader
- Customer service
- Teamwork and collaboration
Timeline
Sales Associate
New Balance
11.2023 - Current
Sales Associate
Savage X Fenty
02.2023 - 02.2024
Supervisor/Visual
Leap Inc
10.2021 - 08.2022
Diploma - General
GARDENA HIGH SCHOOL
Fashion and Merchandising
Los Angeles Technical Trade College
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