Monet Jackson
Los Angeles,US
Summary
Dedicated Security Guard with 2 years of experience protecting property, staff, and visitors in fast-paced environments. Skilled in surveillance monitoring, access control, and incident response with a proven record of maintaining safe conditions. Strong communicator and dependable team player with leadership potential, seeking to transition into a Lead Security Guard role to contribute expertise and guidance in security operation
Overview
3
3
years of professional experience
Work History
Security Guard
Hollywood Park
Inglewood, CA
03.2025 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Customer Service Representative
LA Voice
Los Angeles, California
09.2022 - 11.2024
- Document and research service issues, delivering effective solutions to improve service.
- Streamlined call center operations by implementing efficient customer service protocols, reducing response times and enhancing voter information accessibility.
- Built strong relationships with diverse constituents through empathetic communication, resolving complex inquiries and maintaining high satisfaction levels.
Security Guard
Securitas
Downtown Los Angeles
05.2024 - 08.2024
- Maintained site security through vigilant monitoring, incident reporting, and access control enforcement while coordinating with law enforcement for enhanced safety protocols.
- Conducted systematic security checks, documented incidents, and managed visitor logs while maintaining emergency response readiness and site protection.
- Strengthened facility security through proactive patrol routes, threat assessment, and implementation of advanced surveillance techniques.
Lobby Ambassador
Allied Universal Security Services
Los Angeles, California
10.2023 - 05.2024
- Resolved customer complaints swiftly, ensuring tenant satisfaction and seamless lobby operations.
- Managed visitor keycard access, enhancing security and visitor experience.
- Assisted tenants with inquiries, fostering a welcoming and efficient environment.
- Monitored fire panels, ensuring safety protocols and quick response to alerts.
- Conducted elevator and escalator inspections, maintaining operational safety and reliability.
Crew Member
McDonald's
Long Beach, California
06.2022 - 09.2022
- Filled up stations with cutlery, sauces and napkins.
- Delivered timely service and performed sanitation tasks.
- Cross-trained in multiple positions to assist during busy periods.
- Prepared foods to menu standards, safety policies and company procedures.
- Worked closely with managers and fellow crew members to prepare orders.
- Maintained high cleanliness and adhered to health code standards.
- Addressed customers with friendly greetings and conversations.
Education
Diploma - undefined
Catch High School
Los Angeles, California06.2022
Skills
- Customer Service (Skillful), Communication, Team Leadership, Guest Relations, Event Coordination, Data Entry, Security Operations (Experienced), Problem Solving, Computer Literacy, Surveillance Techniques, Conflict Resolution, Safety Training, Report Writing, Emergency Response
- Patrolling
- Security camera monitoring
- Verbal and written communication
- Workplace safety
Timeline
Security Guard
Hollywood Park
03.2025 - Current
Security Guard
Securitas
05.2024 - 08.2024
Lobby Ambassador
Allied Universal Security Services
10.2023 - 05.2024
Customer Service Representative
LA Voice
09.2022 - 11.2024
Crew Member
McDonald's
06.2022 - 09.2022
Diploma - undefined
Catch High School