Monet Swan
Prattville,AL
Summary
Dedicated individual with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Security Finance
Montgomery, AL
10.2023 - Current
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed a system for tracking inventory and ordering supplies as needed.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Administrative Assistant
Legacy Financial Services LLC
Prattville, AL
04.2022 - 10.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Human Resources Assistant
State of New Mexico
Prattville, AL
07.2022 - 03.2023
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Performed administrative tasks related to payroll processing or benefit administration.
Customer Service Agent/Maryland Unemployment Insurance
Adecco
Selma, AL
10.2021 - 07.2022
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided technical support over the phone when needed.
Consumer Loan Specialist
SMC Covington Credit
Selma, AL
04.2017 - 10.2021
- Analyzed credit reports, income statements, and other documents to assess risk and approve loan applications.
- Provided guidance on budgeting techniques for borrowers who had difficulty making payments on time.
- Monitored delinquent accounts and worked with customers to arrange repayment plans.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints in a timely manner.
Education
Master's degree - Human Development & Family Studies
Amridge University
05-2025
Bachelor's degree - Human Development & Family Studies
Amridge University
12.2023
Skills
- Corporate Social Responsibility
- Product and service knowledge
- Clerical Support
- Calendar Management
- Office Administration
- Data Entry
- Document Control
- Check processing
- Invoice Processing
- Appointment Scheduling
- Bookkeeping
- Transaction Recording
- Cash Counting Accuracy
Certification
- Certified Bookkeeper
- CNA
- CPR Certification
References
References available upon request.
Timeline
Assistant Manager
Security Finance
10.2023 - Current
Human Resources Assistant
State of New Mexico
07.2022 - 03.2023
Administrative Assistant
Legacy Financial Services LLC
04.2022 - 10.2023
Customer Service Agent/Maryland Unemployment Insurance
Adecco
10.2021 - 07.2022
Consumer Loan Specialist
SMC Covington Credit
04.2017 - 10.2021
Master's degree - Human Development & Family Studies
Amridge University
Bachelor's degree - Human Development & Family Studies
Amridge University