Monet Wood
Nashville
Summary
Dedicated and compassionate professional with experience in healthcare support, patient services, leadership, and team development. Proven ability to communicate effectively, manage fast-paced environments, and provide exceptional support to patients, clients, and team members. Strong background in coordination, problem-solving, and relationship building through roles in healthcare, athletics, retail management, and coaching.
Recognized for adaptability, professionalism, and a commitment to creating positive experiences and collaborative environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Vanderbilt Medical Center
Franklin
06.2025 - Current
- Streamlines patient scheduling to enhance appointment efficiency and reduce wait times.
- Manages patient inquiries to improve satisfaction and clarify communication.
- Coordinates with medical staff to ensure seamless patient flow and continuity of care.
- Processes patient data accurately while maintaining confidentiality and integrity.
- Resolves patient concerns promptly for a supportive healthcare environment.
- Maintains accurate patient records and schedules, ensuring compliance with healthcare regulations.
HOSTESS
TC FOOD GROUP
Nashville
10.2023 - 01.2025
- Welcomed and guided guests through seating arrangements while maintaining optimal dining flow and coordinating with service teams to ensure exceptional experiences.
- Managed table assignments and waitlist operations, optimizing dining room capacity to minimize guest wait times.
- Created first impressions through professional greeting and efficient check-in process, enhancing overall dining experience.
- Partnered with kitchen and service staff to accommodate special requests, ensuring seamless communication and guest satisfaction.
- Resolved guest concerns promptly, ensuring positive atmosphere and implementing solutions to prevent future service issues.
ASSISTANT STORE MANAGER
HIBBETT SPORTS
Smyrna
10.2022 - 02.2024
- Achieved #1 ranking among 1500 stores in sales during management.
- Led retail teams in daily operations, fostering a culture of continuous learning.
- Drove innovation by analyzing market trends and implementing best practices to improve store performance.
- Developed weekly schedules to optimize floor coverage, enhancing customer service and sales support.
- Assisted in onboarding and training new hires, facilitating smoother transitions and quicker adaptation to store operations.
- Maintained stock room and processed new shipments to enhance inventory management.
Education
TN Licensed Aesthetician -
Paul Mitchell The School
Murfreesboro, TN03-2024
B.S. - Exercise Science
University of Tennessee at Chattanooga
Chattanooga, TN04-2021
Skills
- Patient scheduling
- Medical records management
- Healthcare compliance
- Appointment Management
- Insurance Verification
- Customer Service
- Scheduling
- Problem Solving
- Database Management
- Time Management
- Inventory Management
- Leadership
- Team Management
- Employee Development
- Coaching
- Adaptability
- Conflict Resolution
- Communication
Certification
- Certified Aesthetician
- Dermalogica Product Professional
- Certified Eyelash Technician
Affiliations
- Women's Basketball Team Manager
University of Tennessee at Chattanooga - Chattanooga, TN | Aug 2017 - Apr 2021
Managed game statistics and assisted coaching staff during practices and games.
Maintained inventory of equipment and supplies to support daily team operations.
Demonstrated knowledge of NCAA basketball rules, regulations, and procedures.
Supported team organization and coordination during practices, training sessions, and travel activities. - Middle School Girls Basketball Coach
Brentwood Academy - Brentwood, TN | Jun 2018 - Feb 2023
Provided leadership and mentorship while fostering teamwork and sportsmanship among student-athletes.
Developed game strategies by analyzing team strengths and opposing team performance.
Evaluated player skill sets and assigned positions based on individual strengths and team needs.
Encouraged discipline, confidence, and strong work ethic through consistent coaching and positive mentorship.
Timeline
Patient Service Specialist
Vanderbilt Medical Center
06.2025 - Current
HOSTESS
TC FOOD GROUP
10.2023 - 01.2025
ASSISTANT STORE MANAGER
HIBBETT SPORTS
10.2022 - 02.2024
TN Licensed Aesthetician -
Paul Mitchell The School
B.S. - Exercise Science
University of Tennessee at Chattanooga