Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Monet A. Patterson

FRISCO,TX

Summary

Objectives Skilled communicator seeks opportunity to join school district team. Experienced in answering phone calls, interacting with the public and addressing questions. Seeking school secretary position to put skills to use. Skilled [Type] Specialist focused on maximizing [Description] success through effective use of [Skill], [Skill] and [Skill] abilities. Top-notch communicator with excellent time management, administrative and customer service skills. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

7
7
years of professional experience
9
9
years of post-secondary education
1
1
Language

Work History

Specialist, Insurance Collections

Pacific Dental Services
Irving, TX
06.2023 - Current
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Followed all company policies and procedures to deliver quality work.

Customer Service Representative Specialist

WebTPA
Irving, TX
01.2023 - 06.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Treatment Coordinator

Jefferson Dental and Orthodontics
06.2021 - 06.2022
  • Present post exam consultations and financing options to patients
  • Schedule patient’s exams and treatments
  • Verify insurance
  • Schedule/reschedule patient appointments
  • Insurance verification
  • Fax referrals
  • Room patients
  • Answer phones, emails, etc.

BENEFIT VERIFICATION SPECIALISTS

AmerisourceBergen
10.2020 - 03.2021
  • Verify patient specific benefits
  • Collect and review patients insurance
  • Make outbound calls to payers.

Member Services Representative

Aetna Insurance Company
07.2019 - 10.2020
  • Answer questions and resolve issues based on phone calls, plan sponsors, members, and providers
  • Provides the customer with related information to answer the unmasked questions, e.g
  • Additional plan details, benefit plan details, member self-service tools, etc
  • Documents and tracks all contacts, events, and outcomes with clients using appropriate systems and processes.

Mentor

Inspired Outreach, Education Servicing Corp, Higher Education Servicing Corp
01.2019 - 06.2019
  • InspirED is the outreach division of Higher Education Servicing Corp, a nonprofit dedicated to helping students pursue and achieve a higher education and reach their career goals
  • They provide the local high school GO centers with mentors, who are typically college students.

Dental Assistant

Heart Pediatric Dentistry, Pediatric Dentistry
03.2017 - 06.2019
  • Greet patients
  • Answer phones
  • Schedule/reschedule patient appointments
  • Insurance verification
  • Fax referrals
  • Pull charts and assist new patients with paperwork
  • Room patients
  • Vital signs
  • Assist dentist chair side
  • Take x rays
  • Maintain and ensure that all exam rooms are neat and clean between patient visits
  • Restock exam rooms with supplies needed.

Education

Associate of Science - Dental Hygiene

Tarrant County Community College
06.2015 - Current

Associate of Arts -

Concorde Career College
Grand Prairie, TX
06.2016 - 06.2017

Skills

Verbal and written communication Customer service Ability to deal with different types of people Teeth cleaning Microsoft word Yahoo email Outlook Reading EOB’s Calling providers offices

Appointment Scheduling

Quality assurance

Customer/Client relations

Document control

Scheduling and calendar management

Software

Excel

Microsoft Word

Word Processing Skills

Electronic Presentation Skills

E-Mail Management Skills

Blackboard

Google class room

Skyward

Timeline

Specialist, Insurance Collections

Pacific Dental Services
06.2023 - Current

Customer Service Representative Specialist

WebTPA
01.2023 - 06.2023

Treatment Coordinator

Jefferson Dental and Orthodontics
06.2021 - 06.2022

BENEFIT VERIFICATION SPECIALISTS

AmerisourceBergen
10.2020 - 03.2021

Member Services Representative

Aetna Insurance Company
07.2019 - 10.2020

Mentor

Inspired Outreach, Education Servicing Corp, Higher Education Servicing Corp
01.2019 - 06.2019

Dental Assistant

Heart Pediatric Dentistry, Pediatric Dentistry
03.2017 - 06.2019

Associate of Arts -

Concorde Career College
06.2016 - 06.2017

Associate of Science - Dental Hygiene

Tarrant County Community College
06.2015 - Current
Monet A. Patterson