Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monic Sai Pallapothu

Austin,TX

Summary

Accomplished Senior Business Analyst with a proven track record, enhancing operational efficiency by over 90% through systematic integration and automation. Expert in Azure DevOps and adept at fostering stakeholder collaboration, I significantly improved security and user satisfaction. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Capspecialty - Systech Corp INC
Hartford, CT
01.2023 - Current
  • Facilitated Okta SSO integration across key applications (URC, SRC, SPRC, Power BI, Box, Dragon, DragonX, Azure)
  • Achieved 95% MFA enrollment in six months, enhancing security.
  • Automated loss runs report generation, cutting processing time from 5 to 15 minutes to 1 to 5 seconds.
  • Improved the processing time by over 90%, significantly enhancing operational efficiency and user satisfaction.
  • Created BRDs and FRDs to align business needs, secured business sign-offs, clarified and tracked requirements, developed and executed test scripts, conducted sprint demos, gathered feedback, and continuously improved implementation through iterative delivery and validation of critical features.
  • Enhanced Submission Analysis: Implementation of a GenAI-powered system leveraging Claude AI for data extraction.
  • Performed end-to-end testing to validate that submission data was accurately captured, structured, and processed, ensuring consistency, reliability, and accuracy across Dragon and ESA to enable quicker risk evaluation, quoting, and binding of policies.
  • Reduced content update time by 40% and support tickets by 30% by gathering requirements for a web-based resource center (URC, SRC, SPRC) to centralize underwriting guidelines, surety sell sheets, rating manuals, producer applications, forms, and other critical documents.
  • Collaborated with underwriters and compliance teams, designed user-friendly interfaces, standardized content management with BOX, and utilized Azure DevOps for planning and tracking.
  • Developed Smartsheet templates for UAT issue tracking, and coordinated with the development team to resolve issues and report back to users.
  • Managed incidents in Fresh Service, translating them into tasks, triaging defects, acquiring sign-offs, scheduling changes, and system downtime for production deployment.

Intern | Jr Data Analyst

The Hartford - Dynamic IT Solutions
Overland Park, KS
09.2020 - 01.2021
  • Optimized API cost efficiency by transitioning from third-party API-dependent data ingestion to localized Amazon S3 storage, leading to estimated annual savings of $803 million to $1.6 billion across 2–4 million policies.
  • Verified and mapped TPA data from vendors like Sedgwick, TransUnion, Verisk Prefill, LexisNexis MVR, Broadspire, etc., ensuring accurate ingestion into Amazon S3 and structured integration into analytics, billing, and reporting layers.
  • Used Altova XMLSpy to analyze the XML scripts and identified the data fields for mapping, while ensuring compliance with TPA data contracts, regulatory frameworks (NAIC, ISO, ACORD), and business rules, while applying data transformation logic and normalization techniques before distribution.
  • Ensured the integrity of transformed data by using SQL queries in the final acceptance environment, confirming data accuracy, compliance adherence, and readiness for integration into policy administration and analytics platforms.

Sales Support Analyst

Godrej
, India
08.2016 - 11.2017
  • Assisted in the development of a Remote Device Application for Android and iOS, improving user accessibility
  • This initiative helped to optimize performance metrics, achieving a 15% increase in efficiency
  • Provided insights and recommendations to optimize sales processes, enhancing team productivity and customer satisfaction
  • Conducted market research and implemented inventory management strategies, reducing stock outs by 20%

Co-Founder & Manager of Customer Service and Web Content

Stylerz
Noida, India
01.2015 - 04.2016
  • Co-founded a clothing start-up incubated at Amity Innovation Incubator, focusing on innovative and personalized fashion solutions
  • Led the integration of augmented reality (AR) on the online platform, enhancing the user experience with interactive clothing previews
  • Launched a feature enabling customized clothing options, allowing customers to personalize designs directly on the platform
  • Managed web content to highlight unique selling propositions and maintain consistent brand messaging

Education

Master of Business Administration -

Clark University

Bachelor of Nuclear Sciences and Technology -

Amity University

Skills

  • Azure DevOps
  • JIRA
  • Confluence
  • MS Project
  • AWS
  • MySQL
  • Power BI
  • Tableau
  • ReadyAPI
  • Altova XMLSpy
  • TestRail
  • SQL
  • Python
  • MS Visio
  • IT security practices
  • Incident response
  • HIPAA
  • ISO
  • ACORD
  • NAIC

Certification

  • Scrum Product Owner Accredited Certification, International Scrum Institute, https://www.scrum-institute.org/badges/87519964262377
  • Scrum Master Accredited Certification, International Scrum Institute, https://www.scrum-institute.org/badges/93657140423078

Timeline

Senior Business Analyst

Capspecialty - Systech Corp INC
01.2023 - Current

Intern | Jr Data Analyst

The Hartford - Dynamic IT Solutions
09.2020 - 01.2021

Sales Support Analyst

Godrej
08.2016 - 11.2017

Co-Founder & Manager of Customer Service and Web Content

Stylerz
01.2015 - 04.2016

Master of Business Administration -

Clark University

Bachelor of Nuclear Sciences and Technology -

Amity University

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Monic Sai Pallapothu