Monica Aguirre
Madras,OR
Summary
Dynamic Client Service Representative with Umpquabank, recognized for enhancing client satisfaction through exceptional customer support and effective problem resolution. Skilled in payment processing and maintaining confidentiality, I excel under pressure while fostering strong client relationships. Committed to continuous improvement and adapting to change, I leverage active listening to meet diverse client needs.
Knowledgeable and dedicated customer service professional with extensive experience , Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, Articulate, energetic and results-oriented with exemplary passion for developing relationships.
strong background in client services and proven ability to enhance customer satisfaction. Demonstrated success in resolving client issues and maintaining long-term relationships. Skilled in communication and problem-solving, ensuring seamless client experience.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Client Service Representative
Umpquabank
06.2003 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Education
No Degree -
Madras High School
Madras, OR06-1989
Skills
- Customer support
- Payment processing
- Customer focus
- Calm and professional under pressure
- Client relations
Languages
Spanish
Native or Bilingual
Timeline
Client Service Representative
Umpquabank
06.2003 - Current
No Degree -
Madras High School
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