Monica Alaniz
Pasadena,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Housekeeper
Paradigm Faith Memorial
Pasadena, Texas
06.2025 - 11.2025
- Maintained cleanliness in guest rooms and common areas at Paradigm Faith Memorial.
- Sanitized high-touch surfaces to promote health and safety standards.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Streamlined organization of cleaning supplies and equipment to enhance workflow efficiency.
- Coordinated with team members to ensure timely completion of daily cleaning schedules.
- Addressed resident requests for additional services or supplies.
- Reported maintenance issues to ensure a safe living environment for residents.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Observed proper use of chemicals when cleaning various surfaces.
- Returned rooms to occupant-ready status to satisfy future guests.
- Assisted in laundry services including washing, drying, and folding linens.
- Restored vacant rooms to occupant-ready status through deep cleaning, linen changes, inventory restocking, and trash removal.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Customer Service Representative
Express Employment
Friendswood, Texas
01.2024 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints and issues, enhancing satisfaction through effective communication and problem-solving.
- Assisted customers with product selection, ordering, billing, returns, and exchanges, providing comprehensive technical support.
- Collaborated with team members to streamline service delivery processes, resulting in improved customer experience.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Housekeeper
St Lukes Hospital
Houston, Texas
07.2020 - 11.2021
- Sanitized high-touch surfaces to promote health and safety standards.
- Coordinated with team members to ensure timely completion of daily cleaning schedules.
- Followed daily cleaning schedules and modified them according to workload.
- Streamlined organization of cleaning supplies and equipment to enhance workflow efficiency.
- Monitored inventory levels to ensure availability of essential cleaning supplies.
- Followed established protocols for waste disposal and recycling practices.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Retail Sales Associate
walmart
Pasadena, Texas
01.2015 - 06.2020
- Greeted customers and assisted in locating items, contributing to increased satisfaction and loyalty.
- Completed transactions in an efficient manner while providing excellent customer service.
- Collaborated with team members to improve customer experience and drive repeat visits.
- Trained new associates on store procedures and customer service standards.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored inventory levels and restocked items to ensure product availability.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
Education
High School Diploma -
Pasadena High School
Pasadena, TX06-2008
Skills
- Room cleaning
- Surface disinfection
- Supply inventory control
- Inventory management
- Time management
- Customer interaction
- Hazardous material handling
Languages
English
Professional
Spanish
Limited
Timeline
Housekeeper
Paradigm Faith Memorial
06.2025 - 11.2025
Customer Service Representative
Express Employment
01.2024 - 10.2024
Housekeeper
St Lukes Hospital
07.2020 - 11.2021
Retail Sales Associate
walmart
01.2015 - 06.2020
High School Diploma -
Pasadena High School