Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica Allen

Middletown,NY

Summary

Dynamic and detail-oriented professional with proven problem-solving skills and a strong background in customer service at CVS Pharmacy. Adept at drug inventory management and enhancing workflow efficiency, I consistently improved customer satisfaction through effective communication and teamwork, ensuring a positive shopping experience while adhering to regulatory compliance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
04.2024 - 03.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Sales Associate

DSW Shoes
08.2024 - 12.2024
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
  • Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
  • Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Conducted regular price checks, keeping customers informed of current promotions and discounts available.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
  • Assisted in managing inventory levels, ensuring accurate stock counts and timely restocking of popular sizes and styles.

Sales Associate

CVS Pharmacy
10.2021 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Crew Member

McDonald's
05.2021 - 10.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Restaurant Waiter

Tequila Sal Y Limon
01.2019 - 05.2021
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

Education

Bachelor Of Nursing - Nursing

Orange County Community College
Middletown, NY

High School Diploma -

Middletown High School
Middletown, NY
06.2023

EMT - EMS

BOCES
Goshen, NY
06.2022

Skills

  • Problem-solving skills
  • Team collaboration
  • Workflow optimization
  • Insurance billing
  • Supply restocking
  • Drug inventory control
  • Labeling accuracy
  • Processing payments
  • Drug inventory management
  • Manual and automated medication dispensing
  • Receiving incoming supplies
  • Regulatory compliance
  • Order verification
  • New hire onboarding
  • Resolving customer issues

Certification

EMT Certification

CPR Certification

BSL Certification

Timeline

Sales Associate

DSW Shoes
08.2024 - 12.2024

Pharmacy Technician

CVS Pharmacy
04.2024 - 03.2025

Sales Associate

CVS Pharmacy
10.2021 - 04.2024

Crew Member

McDonald's
05.2021 - 10.2021

Restaurant Waiter

Tequila Sal Y Limon
01.2019 - 05.2021

Bachelor Of Nursing - Nursing

Orange County Community College

High School Diploma -

Middletown High School

EMT - EMS

BOCES

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Monica Allen