Guadalupe Anguiano
Long Beach
Summary
Detail-oriented support specialist with strong communication and problem-solving abilities. Successfully resolved customer inquiries and coordinated logistics for efficient order fulfillment, contributing to overall customer satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Support Specialist, Global Wine Operations
AMI Wines LLC
Santa Monica
04.2023 - 06.2026
- Provided exceptional customer support for wine orders and inquiries.
- Assisted in managing inventory levels and product availability.
- Coordinated with shipping partners for timely order fulfillment.
- Resolved customer issues through effective communication and problem-solving.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with team members to improve support processes.
- Documented customer interactions and contact information into company database.
- Created spreadsheets in Excel to track data related to office operations.
- Created spreadsheets in Excel for tracking purposes.
- Coordinated logistics for efficient distribution and delivery processes.
- Collaborated with suppliers to resolve order discrepancies effectively.
- Maintained accurate records of customer orders, invoices, product availability, and delivery schedules.
- Responded to customer inquiries and researched answers to questions.
OFFICE ASSOCIATE
Agil Tax
Orange
11.2022 - 02.2023
- Mobilized office operations by sorting deliveries and ordering and organizing supplies.
- Maintained composure in dealing with conditions of urgency and in pressure situations.
- Monitored operation of office equipment and troubleshot technical issues.
FRAUD ANALYST
Wells Fargo
Chandler
06.2019 - 10.2022
- Observed customer transactions to identify fraudulent activity.
- Interacted with customers to further develop cases and analyze points of compromise.
- Investigated and resolved irregular transactions reported by end users.
- Utilized strong analytical skills to review multiple banking products and systems to determine occurrence of financial abuse.
- Identified system improvements to prevent fraudulent activities.
- Provided guidance to team members on best practices for fraud detection.
ADMINISTRATIVE ASSISTANT
See Write And Hear
Scottsdale
09.2018 - 05.2019
- Inspected and proofread documents to check accuracy.
- Maintained documents by managing files following established procedures.
- Promptly responded to requests for information while maintaining security.
- Drafted and updated vital company documents and records.
- Prepared style guidelines outlining standards to produce clear and on-target content.
- Completed documents and work requests according to company standards.
- Keep documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Set up documents for individual projects based on specifications.
DATA ENTRY SPECIALIST
South Wind Foods
Long Beach
04.2017 - 08.2018
- Input clients information into spreadsheets and company databases to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Compiled data from source documents prior to data entry.
- Reviewed and updated account information in the company computer system.
- Sorted source documents and organized to be filed.
- Maintained quality levels above prescribed minimums to support team productivity.
- Complied, sorted and verified digital data against source documents.
MAINTENANCE ASSISTANT
West Land Real Estate Group Office
Long Beach
02.2016 - 03.2017
- Identified and resolved issues during daily inspections to maintain operational efficiency.
- Informed management of required repairs and professional services to ensure building systems function effectively.
- Evaluated system operations to pinpoint areas needing maintenance services for optimal performance.
- Contracted vendors to procure equipment and tools to meet organizational demands.
- Called maintenance technicians to spray insecticides and fumigants to prevent insect and rodent infestation.
- Review and submit timecards for maintenance technicians.
Education
Long Beach city college
Long Beach, CALIFORNIA03-2018
HIGH SCHOOL DIPLOMA -
Millikan High School
Long Beach, CALIFORNIA06-2010
Skills
- Fraud Investigations
- Fraud prevention
- Data Analysis
- Data management
- Quality Assurance
- Inventory Management
- Order Processing
- Logistics Coordination
- Supply Chain Support
- Workflow Optimization
- Process improvement
- Market Research
- Client Correspondence
- Client Relations
- Documentation Management
- Data Entry
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Dispute Resolution
- Team collaboration
Languages
Spanish, Fluent
Timeline
Support Specialist, Global Wine Operations
AMI Wines LLC
04.2023 - 06.2026
OFFICE ASSOCIATE
Agil Tax
11.2022 - 02.2023
FRAUD ANALYST
Wells Fargo
06.2019 - 10.2022
ADMINISTRATIVE ASSISTANT
See Write And Hear
09.2018 - 05.2019
DATA ENTRY SPECIALIST
South Wind Foods
04.2017 - 08.2018
MAINTENANCE ASSISTANT
West Land Real Estate Group Office
02.2016 - 03.2017
Long Beach city college
HIGH SCHOOL DIPLOMA -
Millikan High School