Nydia Ibn-Swarray
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Fraud Operations Specialist
Wells Fargo
08.2022 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Mortgage Loan Closer
Reliant Mortgage
02.2016 - 07.2022
- Pleasantly answered questions from customers, typically returning calls within 24 hours.
- Provided highest level of service and support to customers, closing agents and realtors.
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Prepared all paperwork for loan package and arranged final closing meeting.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
Mortgage Loan Funder
Citizens Lending Group
04.2010 - 01.2016
- Planned and dealt with payment schedules.
- Monitored pipelines to track and log status of loans.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Compiled closing packages for drafting and presentation accuracy.
Education
Certification - Green Building Technology
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Central Piedmont Community College
Charlotte, NCSkills
- Verbal and Written Communication
- Safety Violations
- Loss Mitigation
- Fraud Investigations
- Customer Satisfaction
- Client Relationships
- Financial Documentation
- Fraud Prevention and Detection
- Data Analysis
- Dispute Resolution
- Customer Accounts Management
- Procedure Reviewing
Timeline
Fraud Operations Specialist
Wells Fargo
08.2022 - Current
Mortgage Loan Closer
Reliant Mortgage
02.2016 - 07.2022
Mortgage Loan Funder
Citizens Lending Group
04.2010 - 01.2016
Certification - Green Building Technology
Central Piedmont Community College
High School Diploma -
Central Piedmont Community College
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