Monique Collins
Summary
Dynamic professional with experience in fraud analysis and collections. Known for effective communication, adaptability to change, and a commitment to compliance. Aiming to leverage analytical skills and teamwork to drive improved outcomes. Seeking a role in a dynamic company that offers opportunities for professional growth and advancement. Relocating to Michigan.
Overview
10
10
years of professional experience
Work History
Fraud Operations Specialist
Citibank
Work From Home
02.2022 - Current
- Analyzed fraud cases using advanced detection tools and systems.
- Developed and maintained documentation of fraud investigation processes.
- Prepared detailed reports outlining the results of investigations into suspected fraudulent activities.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
Collections Specialist
Citibank
Florida in office
01.2020 - 02.2022
- Managed customer accounts to ensure timely payment and resolution of outstanding balances.
- Monitored compliance with regulatory requirements in all collection activities and communications.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Met demands of busy collections group by performing high volume of daily calls.
Teacher
KinderCare Learning Centers
Jacksonville
06.2016 - 01.2020
- Maintained a safe and organized classroom environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
Education
Associate of Arts - Early Childhood Care And Education
Florida State College
Jacksonville, FL06-2016
Skills
- Effective communication
- Adaptability to change
- Team collaboration
- Verbal and written communication
- Telephone and email etiquette
- Critical thinking
Timeline
Fraud Operations Specialist
Citibank
02.2022 - Current
Collections Specialist
Citibank
01.2020 - 02.2022
Teacher
KinderCare Learning Centers
06.2016 - 01.2020
Associate of Arts - Early Childhood Care And Education
Florida State College