Overview
Work History
Education
Skills
Timeline
Generic

Monica Aranguren

Guttenberg,NJ

Overview

7
7
years of professional experience

Work History

Lift Driver

LiftMaster
01.2023 - Current
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Transported high-value clients with professionalism and discretion.
  • Managed teams of drivers, shift schedules and reservation calendars.

Packing, Shipping, and Receiving Assembler

Ences Agency
11.2020 - 01.2023
  • Maintained clean, tidy and safe working environment in packing area.
  • Processed and restocked returns.
  • Completed daily cycle counts and assisted with monthly audits.
  • Collaborated with other departments on supply and quality issues.
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Initiated proof of delivery documents to trace lost shipments.
  • Kept production lines running smoothly and efficiently at all times.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.

Seller Support Associate

Acosta Coffee Distribution
07.2018 - 02.2020
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
  • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
  • Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
  • Researched Type system for customer inquiries, product descriptions and specifications.
  • Advocated for sellers and provided feedback to enhance selling process for overall improvements.
  • Identified and addressed vendor concerns, working with development teams to achieve resolution.
  • Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
  • Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
  • Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.
  • Managed competing variables and objectives simultaneously, addressing concerns based on time sensitivity and importance.

Product Marketing Consultant

Htc
06.2016 - 07.2017
  • Worked with product owners to help achieve organizational goals and objectives.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
  • Established and managed relationships with external data providers and research vendors.
  • Met regularly with business development, client engagement and service teams to consolidate market feedback and reports.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Stayed current on product, services, market, strategies and company initiatives.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Generated reports to support development and implementation of marketing plans.

Education

Bachelor Of Applied Science - Food Engineering

Colegio Jose Celestino Mutis
Bogota, Colombia.
11.1987

Skills

  • Mobile Platforms
  • Critical Thinking
  • Filling Requisition Orders
  • Mobile Booking Apps
  • Active Listening
  • Reading Comprehension
  • Securing Loads
  • Cleaning and Sanitation
  • Safety Regulations
  • Complex Problem-Solving
  • Conflict Resolution Skills
  • Passenger Transport
  • Road Safety Knowledge
  • Driver Relations
  • Defensive Strategies
  • Efficient Route Mapping

Timeline

Lift Driver

LiftMaster
01.2023 - Current

Packing, Shipping, and Receiving Assembler

Ences Agency
11.2020 - 01.2023

Seller Support Associate

Acosta Coffee Distribution
07.2018 - 02.2020

Product Marketing Consultant

Htc
06.2016 - 07.2017

Bachelor Of Applied Science - Food Engineering

Colegio Jose Celestino Mutis

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Monica Aranguren