Monica Aranguren
Guttenberg,NJ
Overview
7
7
years of professional experience
Work History
Lift Driver
LiftMaster
West New York, NJ
01.2023 - Current
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Transported high-value clients with professionalism and discretion.
- Managed teams of drivers, shift schedules and reservation calendars.
Packing, Shipping, and Receiving Assembler
Ences Agency
Union City, NJ
11.2020 - 01.2023
- Maintained clean, tidy and safe working environment in packing area.
- Processed and restocked returns.
- Completed daily cycle counts and assisted with monthly audits.
- Collaborated with other departments on supply and quality issues.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Initiated proof of delivery documents to trace lost shipments.
- Kept production lines running smoothly and efficiently at all times.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
Seller Support Associate
Acosta Coffee Distribution
Union City, NJ
07.2018 - 02.2020
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Researched Type system for customer inquiries, product descriptions and specifications.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Identified and addressed vendor concerns, working with development teams to achieve resolution.
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
- Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
- Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.
- Managed competing variables and objectives simultaneously, addressing concerns based on time sensitivity and importance.
Product Marketing Consultant
Htc
Bogota, Colombia.
06.2016 - 07.2017
- Worked with product owners to help achieve organizational goals and objectives.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Established and managed relationships with external data providers and research vendors.
- Met regularly with business development, client engagement and service teams to consolidate market feedback and reports.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Stayed current on product, services, market, strategies and company initiatives.
- Identified appropriate marketing channels and target customers for campaigns.
- Generated reports to support development and implementation of marketing plans.
Education
Bachelor Of Applied Science - Food Engineering
Colegio Jose Celestino Mutis
Bogota, Colombia.11.1987
Skills
- Mobile Platforms
- Critical Thinking
- Filling Requisition Orders
- Mobile Booking Apps
- Active Listening
- Reading Comprehension
- Securing Loads
- Cleaning and Sanitation
- Safety Regulations
- Complex Problem-Solving
- Conflict Resolution Skills
- Passenger Transport
- Road Safety Knowledge
- Driver Relations
- Defensive Strategies
- Efficient Route Mapping
Timeline
Lift Driver
LiftMaster
01.2023 - Current
Packing, Shipping, and Receiving Assembler
Ences Agency
11.2020 - 01.2023
Seller Support Associate
Acosta Coffee Distribution
07.2018 - 02.2020
Product Marketing Consultant
Htc
06.2016 - 07.2017
Bachelor Of Applied Science - Food Engineering
Colegio Jose Celestino Mutis