Monica Arocha
Whitney,TX
Summary
Dynamic financial professional with a strong work ethic and exceptional customer service skills, honed at Citizen National Bank. Proven ability to build relationships and resolve conflicts, while efficiently managing cash handling and transactions. Committed to enhancing customer satisfaction and achieving team goals through effective communication and business development strategies.
Overview
5
5
years of professional experience
Work History
Teller
Citizen National Bank
Hillsboro, TX
06.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Financial Customer Service Representative
Genco Federal Credit Union
Waco, TX
08.2022 - 07.2023
- Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
- Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
- Developed expertise in multiple banking systems and software applications required for effective job performance as a Financial Customer Service Representative.
- Reduced response times by effectively managing a high volume of inbound calls and emails from clients seeking financial assistance or information.
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
- Reviewed credit applications thoroughly before approval or denial recommendations were made, reducing potential losses due to non-performing loans.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Contributed to achieving team sales targets by promoting relevant banking products and services tailored to individual client needs.
- Provided comprehensive support during account opening processes, ensuring a seamless transition for new customers joining the bank.
Warehouse Worker
Magnolia
Waco, TX
05.2020 - 06.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Education
McLennan Community College
Waco, TXSkills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Cash handling and management
- Friendly
- Goal-oriented focus
- Conflict resolution techniques
- Business development
Timeline
Teller
Citizen National Bank
06.2024 - Current
Financial Customer Service Representative
Genco Federal Credit Union
08.2022 - 07.2023
Warehouse Worker
Magnolia
05.2020 - 06.2023
McLennan Community College