Monica Arroyave
Fort Lauderdale,FL
Summary
An eager and goal-oriented professional with 10+ years of customer service experience in client facing roles. Strong communication skills, organized and adept at problem solving technical and human errors. Experience in developing work processes that increased office efficiency up to 60% while cutting cost by 15%.
Overview
9
9
years of professional experience
Work History
Office Manager
Quality Clear Pools Inc.
Fort Lauderdale, Florida
04.2019 - Current
- Prepare and deliver invoices to customers, process payments, perform collections, and document account updates.
- Implemented Excel practices to increase office efficiency by 60%, while decreasing cost by 15%.
- Work directly with management companies to deliver clerical support by handling range of requirements.
- Established improved filing systems to maintain secure client data.
Manager
Lazy Moon Pizza
Orlando, FL
06.2013 - 08.2017
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Directly managed staff of 30 through motivational coaching and effective training programs for service and sales techniques.
- Cut labor cost 15% by cross training employees in both FOH and BOH positions.
- Reconciled cash and credit card transactions, performed cash handling activities and secured nightly bank deposits.
- Cooperated in hiring and onboarding processes and delivered in-depth training in food preparation and several customer-facing roles.
Cash Office Associate
Earl's Kitchen And Bar
Orlando, FL
09.2016 - 01.2017
- Performed daily account reconciliation and payroll verification to maintain daily records.
- Maintained $500 petty cash system, recorded debits and credits in accordance with established policies.
- Balanced safe, prepared tills, handled invoices and prepared cash bags for next sales date.
- Partnered with management team to coordinate on-boarding and off-boarding processes for 150+ employees.
Sales Representative
All Golf Services
Weston, FL
09.2009 - 06.2011
- Tailored sales techniques to promote variety of products as well as increase marketing by 15%.
- Trained and mentored new sales representatives.
- Documented customer interactions and prepared promotional displays.
- Completed inventory counts and ordered merchandise.
Education
Associate of Science - Business Administration
University of Central Florida
Orlando, FL12.2019
Skills
- Leadership Experience
- Verbal and Written Communication
- Development and Training
- Customer Service
- Team Building and Collaboration
- Multitasking and Organization
- Complex Problem Solving and Decision Making
- Proficient in Microsoft Office and Google G Suite
- Proficient in MacOS and Windows Operating Systems
Timeline
Office Manager
Quality Clear Pools Inc.
04.2019 - Current
Cash Office Associate
Earl's Kitchen And Bar
09.2016 - 01.2017
Manager
Lazy Moon Pizza
06.2013 - 08.2017
Sales Representative
All Golf Services
09.2009 - 06.2011
Associate of Science - Business Administration
University of Central Florida