Monica Avila
Westminster,CA
Summary
Goal oriented and motivated employee eager to apply customer service skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Retail Sales Specialist
Automotive Club Southern California
Huntington Beach, CA
08.2022 - 12.2023
- Accurately and independently assist members with a variety of DMV functions
- Shared responsibility of bookkeeping
- Support the Branch at reception with member check in and provide maps, tour books and other travel related materials
- Provide leads to insurance, life, travel and other departments as appropriate
- Meet cross sell goals.
- Process Notary transactions for members according to National Notary Association and Club procedures.
Asst Manager
Bath & Body Works
Tustin, CA
06.2014 - 06.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening and closing functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Monitored employee performance to identify performance gaps and coach accordingly.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance to drive sales.
- Opened and closed store by balancing cash drawers, preparing daily deposits, and ordering change as needed.
Assistant Manager
Justice For Girls
Westminster, CA
08.2009 - 05.2014
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations of store, including inventory flow, merchandise restocking, cash-handling and assisting customers.
- Managed new hire trainings and onboarding
- Collaborated with store manager to develop strategies for achieving sales goals.
- Completed thorough opening and closing procedures
Education
High School Diploma -
Westminster High School
Westminster, CA06.2010
Skills
- Customer Service
- Goal Setting
- Time Management
- Hiring and Training
- Administration and Reporting
- Teamwork and Collaboration
- Bilingual
- Professional and Courteous
Timeline
Retail Sales Specialist
Automotive Club Southern California
08.2022 - 12.2023
Asst Manager
Bath & Body Works
06.2014 - 06.2020
Assistant Manager
Justice For Girls
08.2009 - 05.2014
High School Diploma -
Westminster High School