Monica Avina
Napa,CA
Summary
Compassionate Medical Assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Health Information Management Assistant
Providence Hospice Napa Valley
Napa, CA
09.2018 - Current
- Monitored compliance with state and federal laws pertaining to privacy and security of confidential health information.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Ensured that all documents are securely stored according to established standards.
- Entered data into computer databases accurately and timely.
- Acted as liaison between HIM department personnel, physicians, nurses, other healthcare professionals, vendors and patients when necessary.
- Evaluated and recommended upgrades to improve existing computerized healthcare systems.
- Maintained logs and tracking systems for all incoming and outgoing documents related to medical records.
- Identified needs of customers promptly and efficiently.
Medical Assistant
Planned Parenthood
Napa, CA
01.2003 - 05.2015
- Performed administrative functions such as data entry into electronic health record system or other software programs.
- Set up appointments for physician visits and procedures using calendar software.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Birth control, pregnancy, and family planning counseling.
- Provided assistance to clinicians during exams when needed.
- Interviewed patients to complete case histories and intake forms.
Education
Some College (No Degree) - Medical Assistant
Boston Reed Medical College
Napa, CA06-2002
Skills
- Patient confidentiality maintenance
- Electronic health records proficiency
- Critical thinking capacity
- Auditing and monitoring
- HIPAA regulations
- Task prioritization
- Active listening
- Electronic health records
- Problem-solving abilities
- Relationship building
- Attention to detail
- Organizational skills
- Excellent communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Medical Assistant Certificate
References
References available upon request.
Timeline
Health Information Management Assistant
Providence Hospice Napa Valley
09.2018 - Current
Medical Assistant
Planned Parenthood
01.2003 - 05.2015
- Medical Assistant Certificate
Some College (No Degree) - Medical Assistant
Boston Reed Medical College
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