Monica Bernal

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• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
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• Assisted in creating written, video and image content for marketing channels.
• Supported sales and marketing teams in creation and implementation of marketing campaigns.
• Demonstrated willingness and interest in learning new tasks and skills.
• Increased sales by 10% with social media.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
• Engaged customers in social conversations to create pleasant and easy shopping experience.

• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Enhanced product presentation and promotional material displays, working alongside retail representatives.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Recommended accessories and complementary purchases to boost revenue.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Answered customer questions about sizing, accessories and merchandise care.
• Increased sales by offering advice on purchases and promoting additional products.
• Increase sales 15% sales using marketing adds on social media

• Quickly and accurately counted drawers at start and end of each shift.
• Monitored areas for security issues and safety hazards.
• Facilitated and logged store opening, closing and shift changes.
• Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
• Interpreted and enforced operating instructions, procedures and safety rules.
• Trained team members on cash register operation and cash handling.
• Operated POS cash register and equipment to collect payments.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
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