Monica Bowers
Bakersfield
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Assistant Manager
IHOP
10.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Department Manager
Wal-Mart Neighborhood Market
12.2017 - 10.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Student Program Assistant
Cerro Coso Community College
08.2007 - 01.2009
- Promoted diversity on campus by developing inclusive programming that catered to students from various backgrounds.
- Assisted in the creation and execution of marketing materials aimed at increasing awareness and interest in the program among prospective students.
- Served as a liaison between students, faculty, and external organizations for improved collaboration on campus initiatives.
- Assisted in planning and implementing new student orientation programs for smoother transitions into the college environment.
- Supported the development of student leadership skills through mentorship, workshops, and presentations.
Education
Bachelor of Arts - Social Sciences
California State University, Chico
Chico, CA05-2025
Skills
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Customer relations
- Staff management
- Team building
- Operations management
- Customer relationship management (CRM)
- Social services support
- Continuing education development
- Higher education experience
Timeline
Assistant Manager
IHOP
10.2018 - Current
Department Manager
Wal-Mart Neighborhood Market
12.2017 - 10.2018
Student Program Assistant
Cerro Coso Community College
08.2007 - 01.2009
Bachelor of Arts - Social Sciences
California State University, Chico
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