Monica Boyce
Broken Arrow,OK
Summary
Diligent professional with solid foundation in academic coursework and customer service experience.
Proven ability to manage time effectively and adapt to changing priorities while maintaining high academic standards.
Overview
12
12
years of professional experience
Work History
Banquet Server
Cherokee Nation Entertainment
Catoosa, OK
07.2016 - 11.2018
- Set up and dismantled banquet facilities efficiently for various events.
- Maintained cleanliness and organization of dining areas throughout events.
- Assisted in training new servers on service protocols and event procedures.
- Responded promptly to guest inquiries, enhancing overall customer satisfaction.
- Monitored inventory levels of supplies, reporting needs to management proactively.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Carried out professional service, retaining polite and friendly approach at all times.
- Arranged linens and table settings according to seating plan and event theme.
F&B Associate & Bartender
Cimarron Casino Enterprises
Perkins, OK
01.2012 - 12.2015
- Provided excellent customer service by engaging with guests and addressing inquiries promptly.
- Collaborated with team members to efficiently manage high-volume service periods during peak hours.
- Demonstrated adaptability through cross-training in various F&B roles, including server, bartender, and host/hostess positions.
- Reduced waste by closely monitoring product levels and rotating stock appropriately.
- Processed customer payments and balanced cash drawers.
EVS Attendant
Cherokee Nation Entertainment
Catoosa, OK
01.2015 - 05.2015
- Operated cleaning equipment, including floor scrubbers and vacuums, to enhance operational efficiency.
- Responded promptly to maintenance requests, ensuring quick resolution of issues impacting guest experience.
Cashier/Grocery Clerk
Escott’s
Cushing, OK
01.2007 - 08.2008
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and provided excellent service.
- Managed inventory levels by restocking shelves and organizing merchandise displays.
Education
Associate of Arts - Liberal Arts
Tulsa Community College
Tulsa, OK12.2025
High School Diploma -
Cushing High School
Cushing, OK05.2008
Skills
- Strong collaboration
- Flexible scheduling
- Inventory control
- Guest relations
- Staff training experience
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Academic research
Timeline
Banquet Server
Cherokee Nation Entertainment
07.2016 - 11.2018
EVS Attendant
Cherokee Nation Entertainment
01.2015 - 05.2015
F&B Associate & Bartender
Cimarron Casino Enterprises
01.2012 - 12.2015
Cashier/Grocery Clerk
Escott’s
01.2007 - 08.2008
Associate of Arts - Liberal Arts
Tulsa Community College
High School Diploma -
Cushing High School