Monica Bradley
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
20
20
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Account Manager
State Farm
Jacksonville
04.2025 - Current
- Managed client accounts and maintained strong relationships with policyholders.
- Assisted clients in understanding insurance products and coverage options.
- Collaborated with team members to resolve client inquiries and concerns promptly.
- Scheduled appointments and follow-ups to ensure ongoing client engagement.
- Provided administrative support by organizing documentation and maintaining records accurately.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
Bank Teller
Ameris Bank
12.2024 - 04.2025
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer and balanced daily transactions.
- Adhered to security protocols during cash handling procedures.
- Resolved customer issues promptly to ensure satisfaction.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Manager
Publix super market
Middleburg
09.2005 - 12.2024
- Managed daily operations to ensure team efficiency and workflow optimization.
- Coordinated project timelines and resources to meet departmental goals.
- Oversaw staff scheduling and training to enhance team performance.
- Implemented process improvements to streamline operational procedures.
- Conducted performance evaluations to assess staff development needs.
- Maintained inventory control systems for effective resource management.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Middleburg High School
Middleburg, FLSkills
- Client relationship management
- Insurance product knowledge
- Customer service
- Conflict resolution
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Customer relationships
- Schedule management
- Payment collecting
- Client relationship building
- Excellent communication skills
- Issue resolution
- Administrative support
Certification
- 4-40 licensed
- 2-15 licensed
Timeline
Account Manager
State Farm
04.2025 - Current
Bank Teller
Ameris Bank
12.2024 - 04.2025
Manager
Publix super market
09.2005 - 12.2024
Middleburg High School